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Smart Metering Advisor

7 months ago

Nottingham, United Kingdom Yü Group Full time

**Description**:
**Reports to**: Smart Metering Manager

**Location**: Nottingham

**Working hours**: Monday to Friday, 37.5 hours a week

We are looking for a Smart Metering Advisor to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.

This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:

- Ensure that all smart metering queries are dealt within agreed SLA’s.
- Builds strong relationships with other teams across the business, both internally & with external clients as well.
- Maintain continuity by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs.
- Liaison with non-customer and customer facing teams to handle complex enquiries & resolve the enquiry with/for the customer.
- Ensure business processes are robust.
- Provide solutions to the broad range of written and verbal enquiries raised by customers.
- Ensure that all customer queries are managed, resolved and closed within agreed timescales.
- To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
- To monitor, action and escalate any issue as appropriate to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- Experience within the energy Industry preferred.
- Knowledge of working with smart meters previously would be advantageous.
- Great communicator - you have first-rate communication and interpersonal skills.
- Good Organisation - Able to organise own workload & plan ahead.
- Good verbal & numerical skills.
- Ambitious - you don’t just want another job, you want a career opportunity.
- Analytical - naturally curious, requires high standard of accuracy and immaculate attention to detail.
- Motivated - you have a “can do” attitude and love to see success.
- Team player - you enjoy working closely with a team to help them develop.
- Flexible - you’re a strong team player who can adapt as the role and business develops.
- Confident in handling written correspondence and inbound/ outbound calls.
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.