Customer Service Advisor

4 months ago

Nottingham, United Kingdom Capita Full time

**Salary**: £23,000 per annum

Hours: 37.5 hours per week

Contract: Permanent

Location: Discovery House, Ruddington, NG11 6JW

Shifts: Monday to Sunday shifts between 8am - 8pm plus working 1 in 3 weekends per month. As a 24/7 operation, flexibility is required in addition to working bank holidays. You will work both early and late shifts as required to meet business needs.

Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. As a Customer Service Advisor for Smart DCC your role will be providing the best service possible and updating customers on outstanding incidents and requests.

This is an exciting opportunity to join a passionate team, based at our technology hub in Ruddington. We offer full training and development to support you right from the get-go and give you the opportunity to continue learning and growing.

**Job title**:
Customer Service Advisor - Ruddington

**What will you deliver?**
- Your role is to ensure that interactions with our customers provide the best experience possible
- You will triage and problem solve Energy Switching incidents using appropriate support tools
- Communication is critical within this role and you will proactively manage customers' expectations by keeping them updated on the progress of their outstanding incidents / requests

**What’s can we offer you?**

We care about your experience on the frontline as much as you’ll be caring about our customers; therefore, we’re investing in your health and wellbeing both whilst working and when outside of work. Also on offer is a base salary of £23,000 as well as a benefits package including:

- Access to a variety of benefit options including discounted gym memberships, childcare vouchers, additional annual leave
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave and plenty more.

**Who are we looking for?**

Experience is not required for this role, we want people to have a passion for learning and delivering success, with our extensive training, we will give you the experience needed to succeed.
- You take pleasure in solving problems - you may not always know the answer but you’ll know when to look and you’ll be determined to find it.
- You take ownership, and will be keen to find solutions for our customers
- You are a team player who can work collaboratively in a remote environment You can communicate clearly in written as well as spoken English
- You are resilient and able to support multiple customer priorities
- You enjoy working with new technology in support of customer outcomes

**How we support and develop our colleagues**:

- **Capita Academy **which includes a range of online learning and development opportunities to help build personal and professional skills
- **Capita’s Wellbeing Hub **encompasses all aspects of wellbeing, from managing mental health to financial wellbeing.
- **Access to our Employee Network Groups **which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform
- **Employee Assistance Programme **provides resources to help manage stress and anxiety, offers direct access to counselling and practical advice on personal or work matters **.**

**What will happen next**:

- You will be invited to attend a video interview with a member of the recruitment team

Y ou’ll get the chance to follow your chosen career path anywhere in Capita.

**For more information about equal opportunities and process adjustments, please visit the Capita Careers website.**

**Location**:
Nottingham
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

  • Customer Service/sales Advisor

    3 months ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Advisor

    4 months ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Customer Service/sales Assistant

    4 months ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...

  • Ho - Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** Location: Nottingham (Colwick) Contract: Full time, Permanent **Salary**: £22,000 per annum, increasing to £23,000 per annum upon successful completion of probation period. Hours: 40 Hours per week We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...

  • Customer Service Advisor

    3 months ago

    Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Octane Recruitment Full time

    Customer Service Advisor *MOTORTRADE EXPERIENCE REQUIRED* Salary: £25,000K Hours of work: 37.5 hours, Mon - Fri. NO WEEKENDS. Between 8 -5 so could either be 8-4 or 9 - 5. Are you experience within the customer service advisor looking to transfer your skills across to a family owned business who look after their staff and based in the Nottingham area? ...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    3 months ago

    Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line customer support team that puts...

  • Customer Service Advisor

    5 months ago

    Nottingham, United Kingdom Page Personnel Full time

    Reputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Enva Full time

    **Location**: Nottingham (Colwick), England **Customer Service Advisor** Location Nottingham (Colwick) Department National Job Type Full time Contract Type Permanent **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Astute Recruitment Full time

    **Job Brief**: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. **Duties Include**: -...

  • Client Advisor

    4 months ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Machine Mart Full time

    We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a regular basis -...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...

  • Customer Service Advisor

    4 months ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor - NOTTINGHAM** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer...