Customer Service Advisor

4 months ago


Nottingham, United Kingdom JR Recruitment Full time

Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally.

As one of their team of Customer Service Advisors will be part of their first line customer support team that puts the customer at the heart of all they do in providing a world class experience to their very diverse customer base.

You will be responsible for monitoring and progressing all calls in line with contracted requirements which come in via a variety of channels. You will be working on various contracts in partnership with internal stakeholders and external 3rdparty suppliers.

In more detail your duties as Customer Service Advisor will include:

- Managing the end-to-end customer service experience within agreed SLAs and KPIs.
- Taking ownership of operational customer issues through to full resolution.
- Building strong working relationships with customers and internal / external stakeholders.
- Completing essential administrative tasks.
- Record all customer interaction within customer systems.

You will be expected to use the relevant IT tools as provided and required, adhere to agreed levels within their escalation process and to commercial efficiencies to achieve SLA requirements.,

The successful Customer Service Advisor must be resilient, flexible, able to thrive under pressure, demonstrate excellent planning and admin skills, the ability to use initiative, problem solve and also be a great team player who is self-motivated and projects a positive attitude.

Excellent interpersonal skills and an ability to work to tight deadlines a must along with a high degree of proficiency using Microsoft packages, in particular Word and Excel.

As a member of the customer service team, you will work Monday to Friday on a rotating 3 shift pattern: 08.00- 16.30, 09.00- 17.30, and 10.00- 18.30.

Due to the nature of your work, you will be required to pass SCC UK MoD clearance to perform this role.

NB Salary £23,000 ring to £24,150 following successful completion of six-month probationary period.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



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