Senior Smart Advisor
2 weeks ago
Description:
Based in Nottingham, we are looking to expand our Smart metering Team due to continued success & growth and have created an exciting opportunity for an experienced Senior Smart advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
Our company is growing at a rapid pace so it's an exciting opportunity to join an organisation which can offer a long-term future career.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
Key ResponsibilitiesWhat We Need from Yü:
Here's a taste of what you'll be doing:
- Implementation of Smart metering strategies, policy & procedures, and best working practices to ensure compliance with industry and regulatory bodies are met.
- Experience of working with a Smart Adapter preferably Smets
- Collaborate with internal and external stakeholders who impact the customer experience and to ensure that our 3rd parties deliver on their contractual obligations.
- Investigate and resolve all escalated customer queries & complaints.
- Ensure all key processes and KPI's within the team are performed.
- Carry out other reasonable duties as determined by management.
- Always represent Yu Energy Values and Habits
About Yü:
If you have what it takes, you could be just what we're looking for
- Sharp
- Effective decisionmaking skills to manage technical workload.
Experience
- Energy industry experience is essential for this role.
- Great communicator you have firstrate communication and interpersonal skills at all levels.
- Ambitious you don't just want another job; you want a career opportunity.
- Analytical naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
- Motivated you have a "can do" attitude and love to see success.
- Team player you enjoy working closely with a motivated team to help them develop.
- Flexible you're a strong team player who can adapt as the role and business develops.
Yü Come First:
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
About Yü Group:
Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
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