Patient Care Advisor
2 weeks ago
**Job details**:
Job reference
- REQ001515
Date posted
- 10/08/2023
Application closing date
- 21/08/2023
Location
- Newcastle upon Tyne
Salary
- Blank
Package
- £21,735 per annum + Excellent Benefits
Contractual hours
- 37.5
Basis
- Full time
Job category/type
- Administration & Customer Service
**Patient Care Advisor (HEOF458a)**:
Job description
**Patient Care Advisor**
**£21735 rising to £23000 + Benefits**
**Quorum Business Park, Newcastle upon Tyne**
**Full Time - 37.5 hours, Monday to Friday between 8:30am and 5:00pm**
**50% Hybrid remote working (on completion of probation) no late shift, no weekends and no bank holidays**
**Start date 11**th** October 2023**
**C**ould you be the first voice a patient hears?**
Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.
Patient Care Advisors are an invaluable part of the Connect Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services.
We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.
We are looking for:
- Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
- You’ll be energetic, flexible with a can do approach and good IT skills.
- You’ll be passionate about understanding patient needs and helping resolve their queries over the telephone.
- You’ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
- You’ll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and 17:00
**About the role**
**What we can offer you**
- **Great shift patterns; no weekends, bank holidays or late shifts**:
- Hybrid working after completion of probation
- 25 days’ holiday pro-rata (plus public holidays), building to 30 days with continuous service
- An extra day off for your birthday
- Excellent discounts via our own reward portal, access to Health Service Discounts and a Blue Light Card
- Full induction programme and on-going training, development, and support
- Career progression opportunities
- Employer pension contributions
- Group life cover
- Employee assistance programme
**About Connect Health**
Connect Health is a leading community services healthcare provider encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, functional disorder/long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 22 NHS ICBs (Integrated Care Boards).
As the largest independent MSK and pain services provider, Connect Health supports the NHS to deliver care in more appropriate community settings, transforming services around specific quality and financial objectives, dramatically reducing waiting times and improving outcomes for patients.
Connect Health was established over 30 years ago and has specialist expertise in delivering sustained transformation through its dedication to patient care, sophisticated infrastructure, digital tools, highly advanced clinical, operational insight and change methodology.
- Please note:_
- Previously unsuccessful applicants within 6 months will not be considered._
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