Customer Service Advisor
3 weeks ago
**Job details**:
Job reference
- REQ001208
Date posted
- 05/01/2023
Application closing date
- 31/01/2023
Location
- Newcastle upon Tyne
Salary
- £21,000
Package
- Blank
Contractual hours
- Blank
Basis
- Blank
Job category/type
- Administration & Customer Service
**Customer Service Advisor (Patient Care Advisor)**
**£21,000 per annum + Excellent Benefits**
**Quorum Business Park, Newcastle upon Tyne**
**Full Time - 40 hours per week, Monday to Friday between the hours of 8:30am and 5:00pm**
**50% Hybrid remote working (on completion of probation) no late shift, no weekends and no bank holidays**
**About you**
Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you.
The great news is to start a brilliant career at Connect Health as a Customer Service Advisor no healthcare experience is required. We are looking for individuals who have customer service experience from any background.
We are looking for:
- Warm, friendly and professional colleagues who want to deliver an exceptional patient experience.
- You’ll be energetic, flexible with a can do approach and good IT skills.
- You’ll be passionate about understanding patient needs and helping resolve their queries over the telephone.
- You’ll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.
- You’ll be available to work 40 hours per week, Monday to Friday, between the hours of 08:30 and 17:00
**About the role**
When you join us, you will start by receiving full, in-depth training to support you in becoming a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Connect Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.
**What we can offer you**
- **Great shift patterns; no weekends, bank holidays or late shifts**
- 25 days’ holiday pro-rata (plus public holidays), building to 30 days with continuous service
- An extra day off for your birthday
- Excellent discounts via our own reward portal, access to Health Service Discounts and a Blue Light Card
- Full induction programme and on-going training, development, and support
- Career progression opportunities
- Employer pension contributions
- Group life cover
- Employee assistance programme
- Hybrid working after completion of probation
**About Connect Health**
Here at Connect Health we pride ourselves on offering people a great place to work that encourages an environment where people can be the best version of themselves every day. We are energetic, passionate and believe wholeheartedly in providing excellent care to our patients.
We have grown into a medium size private enterprise, providing a range of community-based services to the NHS; musculoskeletal, mental health, rheumatology, and chronic pain, alongside Occupational Health services to the corporate sector. We are continually evolving and enhancing our proposition to patient care.
Within the NHS sector we deliver community services to over 10% of the population in England, commissioned by over 25 Clinical Commissioning Groups. Our growth over the last 5 years is a testament to the high quality, efficient and effective care we provide through our clinical and support colleagues. We are internationally recognised as an agent of change; driving innovation and transformation that benefits our 3 stakeholders; patients, staff, and commissioners.
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