Customer Service Advisor

1 month ago


Newcastle upon Tyne, United Kingdom Mitie Full time

**Contract Type**: Permanent
**Type of Employment**: Full Time
**Hours**: 40 Per Week
**Shift**: 0700-1530 or 0800-1700 daily
**Salary**: £24,000 per annum
**Location**: Benton Park View - Newcastle upon Tyne - BPR014 Newcastle Estate

We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team.

As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible to respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.

This position also involved administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of Microsoft Excel and adaptability to utilising new in-house systems.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.


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