Patient Experience and Patient Safety Clerk

3 weeks ago


Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

Are you a good communicator, highly organised, resilient individual?

The successful applicant will be responsible for administrative duties using the Ulysses Risk Management System for the Patient Experience Team and the Patient Safety Team.

This will include setting actions and monitoring incidents and complaints as they progress through investigation. You will need excellent IT skills and be quick to understand new systems and processes.

You will speak with members of the public, patients, and family members, who may be angry or distressed; as well as members of public who report excellent care, ensuring this information is feedback to our colleagues.

You will liaise with all departments and colleagues across the Trust, providing them with updates on investigations, signposting them to other team-members where necessary.

This is an agile role, primarily working from home, however if you prefer, you can also work from a Trust site.

We are a region-wide service and all staff within the Patient Safety and Patient Experience department may be required to travel to Trust sites, a valid UK driving licence is therefore essential.

**This role deals with highly sensitive and sometimes distressing information so you will need to maintain confidentiality at all times **.



  • Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    Patient Safety Partner Salary - £100 per full day The Patient Safety Partner (PSP) will work closely with the people in the Trust whose job is to keep patients safe. They will act as the patient voice in meetings and help to develop projects and programmes aimed at making a patient’s experience of the North East Ambulance Service (NEAS) even better. The...


  • Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    An exciting opportunity has arisen for an experienced administrator to join the Patient Safety and Team at Hull university Teaching Hospitals NHS Trust. The role will provide essential administrative support to the Patient Safety Teams and will support the administrative duties within the wider Quality Governance Team. The Trust is looking for a diligent,...

  • Patient Care Advisor

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Connect Health Full time

    **Job details**: Job reference - REQ001515 Date posted - 10/08/2023 Application closing date - 21/08/2023 Location - Newcastle upon Tyne Salary - Blank Package - £21,735 per annum + Excellent Benefits Contractual hours - 37.5 Basis - Full time Job category/type - Administration & Customer Service **Patient Care Advisor (HEOF458a)**: Job...


  • Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    Our Quality Governance - Patient Experience Team is looking for an enthusiastic Patient Experience Officer as a 9 month secondment for 30 hours per week. You will play a key role in supporting the work of the Patient Experience Team in providing a proactive, supportive and efficient service for managing and resolving complaints and dealing with public...


  • Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    Co-ordinates the regional and site specific MDT meetings Navigates the patients cancer journey ensuring this takes place in a timely fashion Ensure patient data is entered correctly and in a timely manner, producing reports as appropriate Effective liaison with departments within the Trust, developing efficient working relationships and promoting the...


  • Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    An opportunity has arisen for an enthusiastic and dedicated Outpatient Senior Clerk to join this busy teaching hospital to assist in the deployment and supervision of staff in the outpatient areas and records department, maintaining a level of efficiency to meet the needs of the service. - Interview Date: 31st March 2023 - 37 Hours 30 Minutes per a week The...


  • Newcastle upon Tyne, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting job opportunity for administration support posts for our Winter Escalation Wards at County and Royal Stoke University Hospitals. We are looking for motivated individuals to join our busy ward teams as Ward Clerks. he post holder will be responsible for daily up keep of the Patient Administration System. The post holder will provide...


  • Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    The Patient Discharge Assistant will be expected to work as part of ward teams under the direction of the Patient Flow Managers. They will facilitate the discharge of patients from the ward areas in line with the Trust standards and policies. The post holder will liaise and communicate effectively with relatives, community colleagues, other allied health...

  • Outpatients Clerk

    1 month ago


    Newcastle-under-Lyme, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An opportunity has arisen to join the Outpatients administrative team as an Outpatients Clerk. The role will comprise of booking patient appointments across a range of specialities for the Cancer Bureau. As an Outpatients Clerk you will be required to book any patients referred into the trust on a suspected cancer pathway into an appointment in accordance...


  • Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    We are looking for a dynamic, highly motivated person to support the patient flow throughout their journey as a patient in the Queens Centre Oncology and Haematology Centre. You will facilitate an efficient, effective and timely management of patient's diagnostics, decisions and utilisation of beds and resources in order to create efficient patient flow...


  • Newcastle-under-Lyme, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Are you looking for a challenging, demanding but rewarding career in one of the UK's largest hospitals? An exciting opportunity has arisen for an experienced nurse or AHP (NMC or HCPC registered) to facilitate effective patient flow through the hospital site. You will work within a team to coordinate elective and emergency pathways whilst maintaining...


  • South Shields, Tyne and Wear, United Kingdom VitalAire Canada Inc. Full time

    How will you CONTRIBUTE and GROW? Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents...

  • Care Co-ordinator

    1 week ago


    Kingston upon Hull, United Kingdom Holderness Health Full time

    _**Job summary**_ Our Care Co-ordinator role will help support the practice in delivering excellent patient care by efficiently co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place. You will be joining our Patient Services Team in this role designed to make patient...

  • UK Wide

    15 hours ago


    Newcastle upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Freelance Health & Safety Trainer Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.The CompanyDM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services...

  • UK Wide

    2 days ago


    Newcastle upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Job Description Freelance Health & Safety Trainer The Company DM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors. Due to our continued growth, an opportunity has arisen to expand our team of...

  • UK Wide

    2 weeks ago


    Newcastle Upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Freelance Health & Safety Trainer The CompanyDM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors.Due to our continued growth, an opportunity has arisen to expand our team of Health & Safety...

  • UK Wide

    2 weeks ago


    Newcastle Upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Freelance Health & Safety Trainer The CompanyDM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors.Due to our continued growth, an opportunity has arisen to expand our team of Health & Safety...

  • UK Wide

    2 weeks ago


    Newcastle Upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Freelance Health & Safety Trainer The Company DM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors. Due to our continued growth, an opportunity has arisen to expand our team of Health & Safety...

  • UK Wide

    2 weeks ago


    Newcastle upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Freelance Health & Safety Trainer The CompanyDM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors.Due to our continued growth, an opportunity has arisen to expand our team of Health & Safety...

  • UK Wide

    2 weeks ago


    Newcastle Upon Tyne, United Kingdom DM Safety and Health Services Limited Full time

    Freelance Health & Safety Trainer The CompanyDM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors.Due to our continued growth, an opportunity has arisen to expand our team of Health & Safety...