Patient Experience and Patient Safety Clerk
3 weeks ago
Are you a good communicator, highly organised, resilient individual?
The successful applicant will be responsible for administrative duties using the Ulysses Risk Management System for the Patient Experience Team and the Patient Safety Team.
This will include setting actions and monitoring incidents and complaints as they progress through investigation. You will need excellent IT skills and be quick to understand new systems and processes.
You will speak with members of the public, patients, and family members, who may be angry or distressed; as well as members of public who report excellent care, ensuring this information is feedback to our colleagues.
You will liaise with all departments and colleagues across the Trust, providing them with updates on investigations, signposting them to other team-members where necessary.
This is an agile role, primarily working from home, however if you prefer, you can also work from a Trust site.
We are a region-wide service and all staff within the Patient Safety and Patient Experience department may be required to travel to Trust sites, a valid UK driving licence is therefore essential.
**This role deals with highly sensitive and sometimes distressing information so you will need to maintain confidentiality at all times **.
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