Customer Care Team Leader
6 months ago
**ABOUT YOU**:
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You are passionate about providing a positive experience for the customer. Your communication skills are outstanding.
You will have previous line managing experience of a reasonable sized team. You are great at adapting in an ever changing, dynamic environment.
You are confident in suggesting new ideas and ways of working and able to take and deliver direction. You are confident in using Microsoft office packages and CRM systems.
**THE ROLE**:
Forming part of the overall leadership team of the Customer Care department, the role of the Customer Care Team Leader is the frontline support to our large team. You will be at the forefront of the action reacting to the ever changing needs of our customers and Customer Care team. Operationally managing the daily running of the team, while championing efficiency in all that we do. Supporting the Careline365 brand (part of the Appello group) to achieve their targeted KPIs & SLAs.
Managing the Customer Care executives, including carrying out performance reviews in line with company expectations. Ensuring that colleagues are inspired and supported within their role, providing positive an constructive feedback o them to ensure quality assurance.
**Hours**: 37.5 hours per week
**Shift pattern**:Monday - Friday 09:00- 17:00
**Salary**:£27,500-28,500 dependant on experience
**Location**:Hybrid, Norwich UK
**Start date**: ASAP
**Perks**
- 31 days holiday rising to 33 with length of service
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
- Free on site parking
**READY TO APPLY**:
***OTHER INFORMATION**:
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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