Senior Medical Secretary

3 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Band 4 Senior Medical Secretary, 37.5 hours per week

We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our Gynaecological/Reproductive Medical Secretarial Team at St Michael's Hospital in Bristol. This post is permanent but will cover maternity leave for the secretary who currently works for the Reproductive Medicine Team along with the Menopause and Menopause/Oncology Team.

Previous applicants need not apply.

**Communication**:
To act as a point of contact for queries from clinical and non-clinical staff

Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations

Returning calls promptly and keeping callers updated with information in an effective and efficient way

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

**Organising and Planning**:
Checking and sorting investigation reports and passing information on to clinical team as required

Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified

Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


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