Ryecare Customer Advisor

2 weeks ago

Malton, United Kingdom North Yorkshire County Council Full time

This post has arisen to assist with the delivery of the Council’s Ryecare Lifeline Service. The post is to provide cover for existing staff’s annual leave and sickness absences.

**The salary is £12.02 per hour with extra payments for night time and weekend working.**

**Salary: Grade F, spinal points 9- 13**

**£12.02 - £12.93 (£23,194 to £24,948 per annum pro rata)**

**Ryecare Customer Advisor**

Would you like to be a part of an amazing, dedicated and conscientious team, who use their quick thinking and emotional resilience to provide help and support to residents throughout North Yorkshire? Based at Ryedale House in Malton, Ryecare Lifeline Service handles emergency calls 24/7, 365 days a year and have been assisting North Yorkshire residents get help for over 30 years, making an invaluable contribution to the local community.

As a Ryecare Customer Advisor you will be responding to customers in an empathetic and caring manner, using protocols in place and your ability to 'think on their feet' to support the caller. After working your shift you will really feel as though you have made a difference to the lives of others. Due to the type of emergency calls handled, applicants must be emotionally resilient, it is important to have a ‘can do’ attitude as it can be challenging at times. Full training and support will be provided.

The shift pattern in Ryecare is as follows:
2pm-10pm

10pm-6am

6am-2pm

The successful applicant will be required to work on a shift basis which may include bank holidays. You may be called upon to cover additional hours sometimes at short notice, so flexibility is important.

Duties include handling out of hours repair calls and dealing with any other emergency situation in Ryedale, Richmondshire, Craven, Selby and Scarborough Councils.

It is imperative that you are able to work on your own initiative within a framework of identified procedures and protocols. Operators must demonstrate a caring, sympathetic, professional and responsible approach when dealing with vulnerable people and be effective communicators.

Applicants must be good decision makers, be able to prioritise their work load and be able to work calmly under pressure.

Job Description & Person Spec.pdf

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