Ryecare Operator Relief

**Ryecare Operator Relief**

**Grade: F***

**Contract Type: Relief**

**Weekend Working: Yes**

**Closing Date: 10**
**th**
**August 2023**

**Interview Date: 15**
**th**
**August 2023**

**Venue for Interview: Ryedale House, Malton**

Would you like to be part of an amazing team?

Ryecare has been established for over 30 years and makes a valuable contribution to the local community, getting help to residents throughout North Yorkshire in emergency situations. We are looking for x3 additional team players, people who can offer a reassuring and confident manner and can keep calm under pressure, especially when dealing with stressful situations.

Ryecare Operators handle a wide range of calls from throughout North Yorkshire. The job is varied and rewarding. Due to the type of emergency calls handled, applicants must be emotionally resilient, be able to sympathise and empathise with customers and have the ability to ‘think on their feet’ whilst demonstrating a caring and responsible approach.

After working your shift you will really feel as though you have made a difference to the lives of others. It is important to have a “can do” attitude as it can be challenging at times. Full training and support will be provided.

The shift pattern follows a 3 week rota and the shifts are: 6am-2pm 2pm-10pm 10pm-6am

The rota for this vacancy is currently: Relief Hours only.

The successful applicant will be required to work on a shift basis which will include bank holidays, nights and weekend work.

Additional Payment of £30 per weekend shift and £44 per night shift will also be payable

The call centre operates every day 24/7, 365 days a year. Applicants must be good decision makers and be able to prioritise their work load. It is imperative that you are able to work on your own initiative within a framework of identified procedures and protocols.

An enhanced DBS is required for this post.

**Key Documents**

**Total Rewards Brochure**

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.