Ryecare Operator

**Grade - F**

**Vacancy Hours - Approx 26 hours per week**

**Contract Type - Permanent**

**Weekend Working - Yes**

**Interview Date - 2nd August 2023**

**Venue for Interview - Ryedale House**

**Ryecare Operator**

**North Yorkshire Council**

**Ryedale Locality, b**ased at Ryedale House, Malton**

Average 26 hrs per week over a 3 week Rota

£23,194 to £24,948 Pro Rata

Applicants
Ryecare Operator.

Would you like to be part of an amazing team? Ryecare has been established for
over 30 years and makes a valuable contribution to the local community, getting
help to residents throughout North Yorkshire in emergency situations.We are looking for an additional team player, someone who has a reassuring and
confident manner, can keep calm under pressure, especially when dealing with
stressful situations.

Ryecare Operators handle a wide range of calls from throughout North
Yorkshire. The job is varied and rewarding. Due to the type of emergency calls
handled, applicants must be emotionally resilient, be able to sympathise and
emphasise with customers and have the ability to ‘think on their feet’ whilst
demonstrating a caring and responsible approach.

After working your shift you
will really feel as though you have made a difference to the lives of others.
It is important to have a “can do” attitude as it can be challenging at times.
Full training and support will be provided.

The shift pattern follows a 3 week rota and the shifts are;
6am-2pm 2pm-10pm 10pm-6am

The rota for this vacancy is currently:
Week one
Monday 2pm-10pm
Wednesday
10pm-6am
Thursday10pm-6am
Sunday 2pm-10pm

Week two
Monday 2pm-10pm
Wednesday
10pm-6am
Thursday 10pm-6am

Week three
Wednesday 2pm-10pm
Thursday 2pm-10pm
Friday 2pm-10pm

The successful applicant will be required to work on a shift basis which
will include bank holidays, nights and weekend work.

Additional Payment of £30 per weekend shift and £44 per night shift will also be payable

The call centre operates every day 24/7, 365 days a
year. Applicants must be good decision makers and be able to prioritise their
work load.
It is imperative that you are able to work on your own initiative within
a framework of identified procedures and protocols.

An enhanced DBS is required for this post.

For more information about this vacancy, please contact Becky Volans via

Job Description.docx

Rewards Brochure.pdf

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North
Yorkshire Council (NYC) advertise vacancies on behalf of schools and external
organisations (third parties) in North Yorkshire. NYC are not responsible for
the recruitment/employment practices of third parties and accept no liability
in relation to the vacancy and any subsequent recruitment/employment processes.
Enquiries regarding the vacancy or practices should be made directly with the
third party.