Inside Sales Support

3 weeks ago


Letchworth, United Kingdom Xylem Full time

Xylem |ˈzīləm|_
- 1) The tissue in plants that brings water upward from the roots;_
- 2) a leading global water technology company._
- Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas._

**Inside Sales Support**

**Job Summary**:
A great opportunity to work with the Xylem Analytics sales team supporting sales and customers. Inside Sales Support to work within the Xylem Analytics UK office in Letchworth. Work will include quotation support for technical specialists, customer calls / zoom / MS Teams meetings, demonstration stock requests, checking availability of stock from the warehouse and Xylem manufacturers, updating customers on orders / shipments, closing out opportunities within Salesforce CRM.

**Essential Duties/Principal Responsibilities**:
Within Sales Department
- Distribution support - supporting dealers/resellers with pricing, quotations and technical support
- Quotation Support for Technical Specialists (standard products from YSI, SonTek & Aanderaa).
- Maintain general sales in-box, qualify and pass leads to sales team
- Sales reporting as required
- Sales support inc demo kit requests (all brands)
- Checking stock levels for urgent orders (all brands)
- Updating customers on orders / shipments (all brands)
- Aligning Salesforce and 4D to ensure opportunities are closed as won / lost (all brands)
- Checking pricing on ERP system and entering new products when released
- Log complaints from customers
- Participate in sales meetings and reviews
- Product entry support - supporting the RIC, Service and Sales teams with creating new product part numbers/descriptions and pricing in the system.
- CRM administration - Checking open opportunities and chasing our sales team when opps are approaching their close date
- Additional Responsibilities:_
- Assist with LinkedIn / Twitter social media posts
- Involvement with exhibitions as required

**Required Qualifications**:

- Previous inside sales support experience
- Computer skills (MS Office / Salesforce / Zoom)
- Social Media skills (LinkedIn / Twitter)
- A level in relevant studies
- Relevant degree preferred

**Why Work at Xylem**

**Everyone's equal value**

We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.


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