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Customer Service Specialist

4 months ago

Aylesbury, United Kingdom Oxby and Parke Recruitment Full time

**The Company**

A successful business whose product is as great as their customer service Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiasitc cusotmer service specialist to join them on a full time permanent basis. Offeringhybrid working and a great benefits package.

**The Role**
- Answer calls within set SLA's.
- Update customer details online.
- Ensure enquiries are dealt with in set SLA's.

**About You**

We are looking for customer focussed individuals who are passionate about the customer experience.
- Customer service experience.
- Excellent telephone manner.
- Able to manage multiple enquiries.
- Can think on your feet and problem solve.
- Able to listen and negotiate to provide a solution.
- Have empathy when dealing with difficult calls.

**Other**
- Mon - Fri, 36 hours per week on a shift pattern between 9am -6pm.
- 1 in 4 Saturday mornings 9am - 1pm, a day off in lieu is given.
- Hybrid working - 1 day in the office in Aylesbury expected.
- £21,000 - £24,000 DOE plus benefits
- You will be needed in the office occasionally (based in Aylesbury).
- **Must be able to start on MONDAY 20 FEBRUARY 2023.