Part Time Audio Administrator

6 months ago

Solihull, United Kingdom Davies Group Full time

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies are looking to recruit an exceptional Audio Administrator to join our growing Casualty team in our Marston Green office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- Opening/scanning incoming post for various offices
- Dealing with Compensation Recovery Unit tasks during the life of the claim
- Sending files internally and externally
- Preparing files for audits as and when required
- Answering telephone calls and dealing with general enquiries
- Other tasks to support the business plan as and when necessary to ensure company business objectives are met

**Abilities And Knowledge**:

- Previous Audio typist experience is essential
- Previous experience of working in an administration role
- Able to communicate effectively - both written and verbally
- Familiarity with standard office packages such as Outlook, Word and Excel
- Demonstrate a high level of accuracy in data input and attention to detail
- Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
- Provides solutions rather than problems - shows initiative
- Work to deadlines to achieve client service level agreements in a changing and demanding environment
- Able to demonstrate effective management of time and resources
- Able to identify when guidance is required from other team members on decision making
- Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
- Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
- Able to demonstrate effective customer service skills, actively seeking and responding to feedback

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £12,000.00 per year

**Benefits**:

- Company pension

Ability to commute/relocate:

- Solihull: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Audio typing: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving L

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