2nd Line Support Engineer

1 month ago


Horsham, United Kingdom Clearwater People Solutions Ltd Full time

Our client is currently seeking a skilled 2nd Line Support Engineer to implement a wide range of IT and Telephony services to their growing portfolio of surrounding businesses.

This is an exciting position for someone looking to continually grow their skill set in a faced-paced working environment.

**Responsibilities for the 2nd Line Support Engineer**:

- Providing 2nd line support insuring accuracy
- Maintain and work within clients' SLAs
- Managing ticketing systems and answering phones
- Accurate diagnosis of faults and competent in rectification
- Confident troubleshooting
- Identifying when to escalate issues into 3rd line
- Driving a company van to surrounding business on a "need" basis

**Experience required for the 2nd Line Support Engineer**:

- Office 365
- LAN/WAN/Wi-Fi
- Windows Troubleshooting
- PC Hardware and Software
- Clean UK driving license

**Personable attributes for the 2nd Line Support Engineer**:

- Excellent communicational skills both verbal and written
- Self-Motivated individual
- Able to always maintain a professional standard
- Flexible and a team player
- Confident under pressure
- Demonstrate high levels of organisational and time management skills



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