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2nd Line Support Engineer

4 months ago

Horsham, United Kingdom Spectrum IT Recruitment Full time

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks.


Responsibilities:


  • Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc.
  • Ensure that team members follow the agreed ticket escalation protocol
  • Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator
  • Facilitate the installation and maintenance of software and hardware
  • Oversee the database of users, network access rights, and Group Policy and Active Directory


Required experience:


  • 1st – 2nd line support across a variety of tech including:
  • Windows and Apple OS
  • Office 365
  • It would be ideal if you had experience working with the following:
  • Active directory, DHCP, DNS, Group policy etc.
  • Mobile Device management
  • Networking


The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas.


To apply for the role, please respond to this advert or email tomstickler@spectrumIT.co.uk


Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support.