Client Service Executive
6 months ago
**Client Service Executive**
**Glasgow**
As a Barclays Client Service Executive, you will be the first point of contact for our clients and have the exciting opportunity to be leading the creation of a world class client experience. In this role, you will handle a wide variety of inbound telephony calls and administration activities for clients, covering Barclays investment servicing and banking products whilst adhering to strict regulations.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Delivering a consistently excellent client experience through various methods of interaction including telephony, chat and written communication
- Ensuring accuracy in all levels of work
- Educating clients on all products and services available
- Working with a range of internal stake holders, assisting functions and third parties
- Identifying opportunities to improve client journeys
- Investigating and resolving complaints to clients satisfaction
**What we’re looking for**:
- Enthusiastic, energetic and passionate when dealing with clients
- Someone with the ability to make clients feel valued
- Someone who aims to make every interaction personable
**Skills that will help you in the role**:
- Excellent communication skills
- Excellent negotiation abilities and influence across internal and external stakeholders
- Experience in customer service roles
**Where will you be working?**
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
LI-Hybrid
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