Administration Team Leader

3 weeks ago


Edinburgh, United Kingdom Intelligent Office Full time

Are you a leader? Can you tell us how you would engage and motivate your team across a range of service areas such as reception and hospitality, reprographics, or even direct administration to support teams within the office?

Intelligent Office are seeking a passionate and enthusiastic individual to join us as an Administrative Team Leader. We call this role a Multi Services Team Leader. Our Team Leaders are dynamic individuals who coach, develop, and manage our assistants. The role is office based, in Edinburgh and involves managing a team of one other.

Your remit will include but is not limited to:

- Operationally provide reception, hospitality, administration and facilities management duties, along side the assistant
- Directly supervising the multi services team, tracking all aspects of performance, and giving regular feedback to the Account Director
- Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
- Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
- Participating in the account management programme including attending account review meetings and head of department or client team meetings as required
- Developing strong, cohesive, well-informed, multi skilled and well-trained work teams. Ensuring proper resolution of all issues are brought forward by employees
- Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all Intelligent Office staff using individual career paths supported by Personal Development Plans
- Completing monthly Continuous Feedback meetings with all direct reports, including review of dashboards, training plans and performance feedback

You will be responsible for managing a structured and efficient workflow for all service areas, maintaining strong lines of communication with team members and your manager, as well as building relationships with the client. To be successful in this role we are looking for an individual who has exceptional leadership skills, is organised, and can adapt and overcome challenges effectively.

In return for your skills and insight you will receive a good starting salary, a flexible benefits package and the training, guidance, and support to forge a career with an Investors in People Platinum awarded employer. If you think you would enjoy this challenge, we would love to hear from you.



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