Financial Systems Support Team Leader

3 days ago


Edinburgh, United Kingdom Candidate Source - TEAM Full time

A leading investment management business based in Edinburgh is looking for a Financial Systems Support Team Leader to work alongside a team of two other analysts. This is a hybrid working role allowing for a mix of working from home and from the city centreoffice location with excellent transport links - train / bus / tram.
As a Financial Systems Support Team Leader you will:

- Answer calls on the users support queue (c. 80 users)
- Prioritise resolution of calls raised working closely with other analysts
- Liaise with end users, vendors, and other 3rd party consultants to ensure the prompt closure of calls within SLAs
- Perform root cause analysis on issues identified and build process improvement tasks to eliminate recurrence of these items

We are keen to speak to people about thisFinancial Systems Support Team Leader opportunity who have the following skills and experience:

- Previous experience of leading a team however the company is also happy to consider analysts looking for that first step into leadership
- Proven experience of working in a helpdesk / user support role
- Experience in systems administration / configuration
- Customer service focussed

Desirable Skills:

- ITIL Service Management Framework experience
- Experience of working in a Finance department
- Experience with Excel / VBA

The company uses a wide range of technology in their finance department and any experience of the following is highly advantageous; Expensify, Kyriba, Proactive, Infor Sunsystems, Infor BI, Advantage Fee, Alteryx ETL, OLAP cubes, and Microsoft Power Platforms.
This role is for an initial six month fixed term contract. The benefits package includes 15% pension contributions and private health cover.



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