Customer Service Advisor

5 days ago


RossonWye, United Kingdom Anderson Recruitment Ltd Full time

**Customer Service Advisor**

Our exciting client in Ross on Wye is entering a period of significant growth and are now looking for a switched-on **Customer Service Advisor**to join their supportive and friendly team on a permanent basis. Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged.They also have a wide range of staff perks including discounted gym memberships.

The main purpose of this role is to provide a high level of customer service but there is additional opportunity to earn commission on top of your salary by meeting re-booking targets and securing repeat business.

**Responsibilities of the Customer Service Advisor**:

- Ensure customers are aware of, and assisted in meeting all deadlines for the return of essential

information
- Maintain accurate administrative and financial records on each booking, proactively verifying booking details throughout the booking process and updating the computer-based systems
- Provide accurate and timely information about groups and their bookings to centre colleagues and

other departments/colleagues as required
- Handle telephone calls, correspondence and associated administration for schools and group bookings in an efficient and timely manner.
- Support customers in ensuring payments are received on time, including chasing overdue payments
- Respond to customer feedback in a timely manner and identify and communicate opportunities to make improvements to customer service supervisors
- Proactively seek repeat business from existing customers at every suitable opportunity within departmental guidelines, offering innovative solutions to re-booking barriers
- Assist in first line handling of complaints

**Key Attributes of the Customer Service Advisor**:

- Previous experience dealing with customers
- Professional approach
- Excellent telephone manner
- Ability to stay calm under pressure
- Confident communicator
- Positive, enthusiastic approach

**Hours**: Monday - Friday, Flexible 8:30am - 5:00pm / 9:00am - 5:30pm.

**Salary**: £20,475 + £1.5k OTE



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