Customer Relations Advisor
5 days ago
**Are you a customer service professional with experience in complaint resolution and looking to join a fun team within an exciting industry sector?**My client, an established business who is a provider of school activity courses and summer camps for children across the UK have an exciting new role for Customer Relations Advisor to join their warm, professional, and dedicated team based in Ross-on-Wye
As the Customer Relations Advisor you will play a pivotal role in ensuring that all feedback from customers receive a high-quality response, taking ownership of customer issues received from customers across the brand and seeing them through to resolution.
Whether it be complaints or compliments you’ll take ownership of feedback received and embody the company values to ensure that customers know that they are at the heart of what we do.
As part of the Customer Relations Team, you will not only help customers with their enquiries, but you will help record and gather their feedback to help enhance product offering to all customers.
**Key Responsibilities of the Customer Relations Advisor**:
- Take ownership for feedback and complaints for of all products seeing them through to a satisfactory resolution.
- Maintain In-house CRM/Reservations Systems and Reporting
- To continue to develop your product knowledge and skills to keep up with changes in technology, ways of working and changes in customer expectations
**Working Hours: 0900-1700 Monday-Friday**
**Salary: 21k**
**Excellent company benefits**
We are looking for highly motivated, collaborative and results driven individuals who will actively look to recommend improvements to processes and procedures.
**This is a great opportunity to join an established business that offers internal progression during a key period**For full details please contact Ellis Mears at the Gloucester Pertemps Branch
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