Customer Relations Advisor

7 days ago


RossonWye, United Kingdom PGL Full time

**Contract**: Permanent

We currently have an exciting opening to join the PGL Customer Relations team as Customer Relations Advisor based in Ross-on-Wye.

You will join a friendly, professional, and dedicated team who pride themselves on delivering the highest standards of customer service.

The Customer Relations Advisors play a pivotal role managing complaints to conclusion at a consistently high standard, making decisions to an agreed level that will assist with early resolution. The role is key in maintaining customer loyalty to the brand, preventing loss of business, and working across all areas of the business to establish root cause which will assist with continuous improvements, processes, and performance.

To do this successfully you will build strong relationships with our sales, reservations and centre teams and gain an understanding of PGL’s activity centres.

Whether it be complaints or compliments you’ll take ownership of feedback received and embody our values to ensure our customers feel that they are at the heart of what we do.

All these elements make this a varied and interesting role, offering a fantastic challenge for someone who is enthusiastic and enjoys communicating with people.

Prior experience in customer service and customer relations or the outdoor sector is desirable but not essential.

**To be successful in this role you will be**:

- Passionate about delivering world-class customer service.
- Strong communication skills are essential plus the ability to build successful working relationships. You'll be able to work with a wide variety of internal and external stakeholders.
- Demonstrable complaint management experience.
- Excellent telephone manner with excellent verbal and written communication skills
- Excellent attention to detail and a calm, can-do attitude.
- Problem solver who is able to remain calm and focused in pressurised situations as well as managing and resolving conflict
- Proficient using computer systems specifically relating to Microsoft Office packages and database/CRM systems



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