Receptionist - Customer Service Apprentice

4 days ago


Downham Market, United Kingdom CGM Group Full time

**Overview...**

CGM Group is an Award-Winning regional Horticultural, Arboriculture, and Landscaping organisation. Our head office is based in Downham Market, we have a wealth of experience delivering small and large maintenance schemes across the region and consistently win industry awards.

**What you'll be doing...**

We have an exciting opportunity to enter the world of office services as a Receptionist to join our small friendly team in Downham Market.

Customer Service Apprenticeship is ideal for someone looking for a structured, supportive, and challenging apprenticeship and we’re looking for motivated and enthusiastic people to join our dynamic team. This 18-month training program will give you the opportunity to carry out a real job with real responsibility, coupled with a focus on training and development.

As the first point of contact for all inquiries and visitors to the company, you will be required to act professionally, demonstrating excellent customer service. Primarily managing the switchboard and welcoming visitors to the site you will also be required to support the wider administration team during busy times.

After completing the 18-month apprenticeship training program, you will achieve a Level 2 Apprenticeship in Customer Service. You will be fully supported by our in-house mentor. We are working with a local training provider to help you achieve your career goals - this includes a program of study and off-the-job learning.

**Other day-to-day duties include;**
- Managing the switchboard including switching to and from the answering machine
- Welcoming visitors to the site
- Ensuring compliance with health and safety requirements for visitors to the site
- Sorting and distribution of post. Preparing post for collection, ensuring that franking machine is credited to cover costs
- Preparation of new works inquiries so that management may provide a quote
- First point of contact for customer complaints, providing a resolution where appropriate
- Accurately maintaining the Customer Complaints Log
- Monitoring stationary stock levels and ordering accordingly, recording expenditure
- Maintain and update the Company CTM system ensuring accuracy at all times
- Support the quotation team with quote preparation
- Scheduling of meetings to appropriate rooms
- Process completed job sheets by checking off on the Company CRM system and scanning into the system
- Develop a comprehensive knowledge of the services offered by the Company

**What we're looking for...**

Key skills;
- 5 GCSE including Maths/English grades 9-4 or equivalent
- Communication skills
- Problem-solving
- Team Work
- Excellent time keeping
- Smart and presentable

**Personal attributes;**
- Friendly, and outgoing with an approachable style
- Polite
- Self-motivated
- Willingness to learn
- Commitment to completing the apprenticeship program

**What's in it for you...**

You will be encouraged and supported to complete Level 2 Customer Services Apprenticeship. Following the apprenticeship program, this role has the potential to evolve into a permanent opportunity. Here at CGM Group, you will have access to a wealth of knowledge within the department. You will be provided with resources to fulfill your role.

Full Time - Monday to Friday
- Hours of work 40 hours per week 8:30 am - 5:00 pm

In addition, we offer;
- 20 days paid holiday + Bank Holidays
- Refer a Friend Scheme
- Cycle to Work Scheme



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