Receptionist Apprenticeship

**What will the apprentice be doing?**

Duties include:

- Greet patients and visitors to the practice, in a courteous manner, following appointment system procedures and visitor’s procedures
- Respond to and direct all patient and visitor requests accordingly
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly
- Ensure computerised appointment system is up-to-date, booking, amending and cancelling patient appointments, as appropriate
- Complete administration tasks. Including Repeat Prescribing, Registrations and Workflows as directed by your Line Manager
- Operate equipment in the Practice in accordance with manufactures guidelines
- Follow practice guidelines and procedures whilst using Practice software such as EMIS and Docman
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
- Ensure that daily reception duties are completed at the end of each working day
- Ensure that the Reception area and general office are kept clean and tidy
- Ensure computer equipment is operating and report any issues to management
- Identify potential problems and deficiencies of the computer system
- Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date
- Carry out any specific C&CC tasks appropriate to role and process any relevant referrals from clinicians or directly from patients
- Ensure that any personal duties are carried out and kept up to date and where appropriate cover the duties when colleagues are on annual leave

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 2 Customer Service Practitioner Standard:
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

**What is the expected career progression after this apprenticeship?**

For the right applicant there will be a full time position at the end of the apprenticeship.

**Salary**: From £10,584.46 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you live in Shropshire?
- Are you currently employed?

Work Location: In person

Reference ID: 1000185305