Receptionist

3 months ago


Burnham Market, United Kingdom City Pub Group Full time

**The Hoste is on the hunt for the friendliest and most helpful people in town.**

We’re looking for a Receptionist to join our wonderful team here at The Hoste

Together we strive for excellence in our customer care and satisfaction. The reception team are the face of the hotel, we love to pay attention to all detail and go the extra mile for our guests.

The Hoste is nestled in the picturesque village of Burnham Market. Offering the most comfortable & hospitable of gateways to the spectacular North Norfolk coastline & countryside, we are a pub, restaurant, hotel & spa steeped in history & brimming with love for our surroundings.
- **Pay - Hourly rate from £11.00 per hour + Tips and team monthly sales bonus**:

- **50% off Drinks, food and accomodation across all City pub venues.**

**What's in it for you as Receptionist at The Hoste**:

- Wagestream Giving you power over your pay, access up to 50% of your salary in advance of pay day
- Join our monthly team sales bonus to earn more rewards
- An extra day’s holiday for your birthday
- Referral scheme
- Free meals on shift
- Product tastings
- Staff parties
- Learning & development, Apprenticeships
- Brilliant development opportunities
- And more

**About you, our next Receptionist**:

- Naturally friendly, It is very important to be welcoming, friendly and create a great first impression.
- Enthusiastic, Great communication and social skills across a multitude of forms.
- Efficient, Strong organisation, ability to multitask and prioritise.
- A lot of your time will be spent on the computer so IT skills are necessary.
- Take pride in what you do
- Experience or interest in social media (Desirable)
- Full training will be provided so previous reception experience is not essential. Personality i key, so if you have some of the above personality traits, we would love to hear from you.

**What you’ll be doing as a Receptionist;**
- Welcoming hotel guests in a friendly and efficient manner
- Completing the check-in and check-out process in a timely and professional manner, including taking payments, escorting guests to their room and helping with luggage,
- Advising guests on the great offerings in Norfolk, Sharing relevant details and following up to ensure guests have everything they need for the most enjoyable stay.
- Taking reservations for the hotel, restaurant and the spa, using many systems and arranging transport when needed.
- Working effectively with other departments to ensure guest comfort and convenience
- Responding to guest requests, problem solving and collating feedback.

Your working week - Ideally we are looking for a new team member who is wanting a full time position, 40 hours per week, including weekends on a rota basis, Approx 8 hours per day, earliest start time 7am - latest finish 11pm.
- Does this sound like your next position? Pop in to say hi and see what we’re all about, drop us your CV in the link below, and we’ll take it from there._


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