Sales Customer Service Advisor

5 months ago


Downham Market, United Kingdom Dorplan Full time

Job Title: Sales Customer Service Advisor

Responsible to: Sales Director

Shift/Hours: 7:30 - 17:00

Contract Type: Permanent

Pay: £25,000+ DOE

Break: 30 min Lunch Break + 10minute morning and afternoon break

Dorplan is a manufacturer of Fire Certified doorsets. Day in, day out, our teams work together to build amazing projects to ensure we deliver absolute confidence, assurance and satisfaction to all our clients.

**Main role purpose**:
Responsible for supporting the sales team with admin activities and ensuring that the team are keeping to the Dorplan methodology. Dorplan gives you a single-source solution for your doorset requirements. Our extensive range of fully accredited doorsets and ironmongery are supplied ready to install.

Our doorset products are supported by comprehensive project management, scheduling and technical support, as well as all appropriate certifications.

**Key Responsibilities**:

- Identifying and pursuing new business opportunities + industry trends to identify potential new clients and markets and ways to serve existing clients better.
- Developing relationships with new and existing clients
- Implement strategies to minimise operating costs and increase profits
- Ensuring that the internal CRM system is updated with any new prospects, contacts, and opportunities and maintaining records accordingly.
- Work closely with marketing and the sales team to target strategic market.
- Make calls each day to new prospects to book appointments for the BDM.

**General Skill Requirements**:

- Previous experience in sales and business development is advantageous
- Confident on the telephone to speak with both totally new and existing contacts
- Any previous face to face selling would be favourable
- Hunger and desire to succeed

**Person Specification**
- Experience working within a fast-paced environment
- Good communication and prioritisation skills
- PC literate
- Ability to cope at times of pressure.
- The drive to exceed in a high-growth environment.
- High motivation and ambition.
- Results Driven.

**Note**:This job description is a guide to the main responsibilities and duties for the position. It does not form part of the contract of employment and is not exhaustive. The Company reserves the right to amend the role content in line with the needs of the business. Changes will not be made without prior consultation with the job holder at the time.

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Sales CSA



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