Acqua di Parma Travel Retail Brand Ambassador

5 days ago

London Gatwick Airport, United Kingdom Acqua Di Parma Full time

**JOB DESCRIPTION - BRAND AMBASSADOR**

**MISSION**

As a Brand Ambassador for Acqua Di Parma, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that befits Acqua Di Parma at all times.

**MAIN RESPONSIBILITIES**

SALES:

- To pro-actively sell Acqua Di Parma products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT)

**_KPI: To achieve sales targets _**

SERVICE
- To be knowledgeable on all Acqua Di Parma products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- To identify, understand and reformulate the client needs
- To develop relationships with clients and to gain loyalty
- To educate clients on Acqua Di Parma products and the brand

**_KPI: To achieve target for Mystery Shopping _**

GENERAL
- To participate in merchandise management and ensure that it is in line with corporate guidelines
- To monitor stock levels, report any issues to line manager and ensure that there is sufficient levels
- To conduct all assigned operational and administrative tasks
- To be an Acqua Di Parma brand ambassador and representative at all times
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team

**POSITION WITHIN THE TEAM**

**Reports to**:Retail Manager

**CONTACTS AND RELATIONSHIPS**

Internal: External:
Counter team Acqua Di Parma clients

Retail Manager Host store colleagues

Area Manager Host store managers

**PERSON SPECIFICATION**

In order to be successful in this role, you will be:

- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Be agile and flexible as your role is between all stores.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Acqua Di Parma.

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Sick pay
- Wellness programme

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Gatwick, RH6 0NP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Luxury Fragrance Sales: 2 years (preferred)
- Travel Retail: 2 years (preferred)

Work Location: In person

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