Beauty Consultant- London

5 days ago

LONDON, United Kingdom ACQUA DI PARMA Full time
Poste

Beauty Consultant- Harrods London

MISSION

As a Beauty Consultant for Acqua Di Parma, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Acqua Di Parma at all times.

MAIN RESPONSIBILITIES

SALES:

To pro-actively sell Acqua Di Parma products and provide a luxury standard of service to customers To be aware of and achieve or exceed sales targets, as set by your line manager To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT) KPI: To achieve sales targets

SERVICE

To be knowledgeable on all Acqua Di Parma products and be able to propose personalised products to clients and confidently and appropriately overcome any objections Demonstrate products on clients and confidently explain the benefits of each products To initiate contact with customers and welcome them both on counter and through traffic stopping To identify, understand and reformulate the client needs To develop personal relationships with clients and to gain loyalty To educate clients on Acqua Di Parma products and the brand KPI: To achieve target for Mystery Shopping

GENERAL

To participate in merchandise management and ensure that it is in line with Corporate guidelines To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels To conduct all assigned operational and administrative tasks To be an Acqua Di Parma brand ambassador and representative at all times To adhere to all Company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management team POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMA's

External: Acqua Di Parma clients, Department store colleagues, Department store managers, Department store HR Departments

Profil

PERSON SPECIFICATION

In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Get Store approved in all London department stores Be agile and flexible as your role is between all stores. Driven and results orientated; seeking out ways to continually grow the business through events and counter activity. Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers' needs. Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Acqua Di Parma.

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