Conference and Events Operations Supervisor

1 week ago


BurtonOnTrent, United Kingdom Hilton Full time

Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.

This unique Hilton property based outside Burton upon Trent is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton.

Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients.

When we say unique we mean it Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.

*Do you want to work for the UK's #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts*

We are looking for positive and friendly Food and Beverage Supervisor join our brilliant team. We have a variety of hours, contracts and shift patterns available.

A Food and Beverage Operations Supervisor is responsible for supervising Food and Beverage operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

**Benefits**:

- Free meals: we provide free meals and drinks for you whilst on shift - no need to worry about a packed lunch
- Travel and food discounts: - discounted hotel stays worldwide are available thorough our Go Hilton Team Member travel programme. Fancy traveling at a discounted price PLUS 50% off F&B... then join our team today
- Free parking: No need to pay for parking we have plenty of spaces reserved for our team members for free
- Holiday: Want more time to thrive outside of work? With us your holiday entitlement grows yearly. For every year you work with us you get another day of holiday (Based on a full time contract and to a maximum of 33 days)
- Pension scheme: We have you covered for the future with our auto-enrolment pension scheme.
- Discounted dental and health cover: We can offer you the opportunity to join our Denplan or simply health insurance plans at a discounted price.
- 1,000's High street discounts: With Hilton Marketplace you can save whilst you shop and have access to exclusive discounts from top high street retailers, only available to Hilton Team Members.
- Employee Assistance programme: Sometimes it's difficult to know where to turn during hard times but we offer our team members a confidential helpline to access 24/7. This provides support for mental health, medical concerns and legal queries all available to our team members at the end of the phone or online.
- Family Leave: enhanced family leave packages to support you as your family grows

**What will I be doing?**

A C&E Supervisor is responsible for supervising Conference & Events operations to deliver an excellent Guest experience while assisting with meeting department targets.

We are looking for a good attention to detail, good grooming standards, good planning & organizational skills with the ability to meet strict timings & turnarounds for events from 5 to 350 people.

Our events vary from meetings, conferences, and Banquet Gala dinners to an Elite Sports Camp, your day will never be the same in this dynamic venue.
- Ensuring that all aspects of the guest experience are delivered in allocated event spaces according to the Brand standards.
- Coordinating and supervising social and corporate events to deliver heartfelt interactions with our guests.
- Having a thorough knowledge of all products offered by the Events to be able to maximise sales.
- Effectively communicating, prioritising and delegating tasks in a high-pressure environment.
- Supervise Food and Beverage operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Food and Beverage including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance of brand standards
- Represent needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Food and Beverage Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships

**What are we looking for?**

A Food and Beverage Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other



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