Cafe & Events Supervisor

7 months ago


NewarkonTrent, United Kingdom YMCA Robin Hood Group Full time

YMCA Newark & Sherwood are recruiting for a Café Supervisor for our Community & Activity Village.

Situated on the ground floor with views out onto the Stadia football pitch, our Community Café serves locally sourced food, freshly prepared using seasonal ingredients on-site with a range of hot, cold and alcoholic beverages.

As part of our hospitality offering, we also have our signature conference room is available for larger functions and can seat up to 200+ on the first floor with views and balcony overlooking the Stadia football pitch.

We are expecting over 100,000 visitors a year and the community café and conference space will be the focal point for many of these visits providing a wide food and beverage selection to a diverse customer base.

You will play an essential role in being a welcoming, friendly and professional presence in the café, making everyone's experience in the café a positive one.

On a day to day basis, you can expect your role to include:

- Ensuring the successful day-to-day running of the café and conference facilities
- Providing excellent front of house service at all times including for bespoke events
- Ensuring the Café and Conference facilities achieve targets, standards and meet budgets
- Managing the team on each shift, providing direction, coaching and training where required to ensure the whole team are delivering excellent customer services.
- Handling customer queries in relation to hiring spaces and processing bookings
- Coordinating and delivering events and bookings
- Creating high quality product selection
- Promoting a welcoming, inclusive and community-focused environment
- Recruiting, managing and developing a team
- Close down and cashing up at the end of the shift.

About You

We are looking for someone with supervisory experience of within a café or similar hospitality venue, who is ambitious, driven and can share our vision of how great our space is.

Your passion for great produce, excellent service and creating a fantastic atmosphere will radiate from you and will be impossible for your team to ignore With previous team leadership experience, you will inspire and motivate a team to deliver nothing but the best and create a team atmosphere of support, development and mostly importantly of belonging.

Your experience in both café and conference/events will be equally important as this is a role with split focus, neither more important than the other. Time management will be key to juggling these 2 demanding areas but you will relish in the pace of work.

From your recent experience, you will have a good working knowledge of Health and Safety and Food and Drink preparation practices; while formal Hospitality qualifications would be desirable, your experience is far more important to us.

As would be expected of a hospitality venue, there is an expectation of evening and weekend work, working on a rota with the rest of the team.

If you are looking to work for an organisation who cares about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited t
- Comprehensive well-being package
- 23 day annual leave increasing 1 day each year for your first 5 years
- Flexible bank holidays to take to celebrate the cultural and religious events important to you
- Private medical and dental cashback scheme
- Westfield Rewards for high street discounts
- Regular ongoing inhouse training
- External training to support up to postgraduate level 7 studies to support your development
- Eligible to join the Blue Light Discount scheme
- Workplace pension
- 4 x Life Insurance/Death in Service
- Pastoral support
- Cycle to Work Scheme
- Excellent opportunities for development and progression in an exciting expanding organisation
- £500 refer a friend scheme applicable across the Group
- Reduced school holiday childcare costs at YMCA Camp Williams
- 10% off in our hospitality venues


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