Csc Support Administrator

4 weeks ago

Castleford, United Kingdom M Group Services Full time

We are looking to offer a **CSC Support Administrator** the opportunity to join our expanding **Maintenance and Support Services team** based in **Castleford.**

As a **CSC Support Administrator **you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.

Does this sound like a role for you? Read more

**About M Group Services Plant and Fleet and your team**

With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than **9,000 **vehicles and over **25,000** owned or externally hired plant assets.

Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors.

**Who you are?**

This role will sit within our Compliance Service Centre Support Desk. This is a new role created to provide administrative support for back-office support activities. Including Vehicle Excise Duty, PCN’s, NIP’s, and lease company damage recharge process.

Do you like a challenge, are keen to develop your skills and enjoy finding solutions?

If you want to make a difference working with a supportive team environment, we would be pleased to hear from you.

**As the CSC Support Administrator, you’ll get the opportunity to**:

- Be an active member of the CSC back-office support team.
- Be flexible in your approach to task management and activity assignment.
- Support the wider team with activities that may sit outside your core job role.
- Effectively manage the inbound and outbound process for NIPs, PCN’s, tolls, fees and fines. Instigate a robust method to challenge any inbound fines to provide a group wide saving.
- Effectively manage the Vehicle Excise Duty process ensuring that all vehicles and plant are fully compliant, including the management of vehicles and plant that are SORN.
- Take responsibility for the recharging of damage to our customers, including external lease company charges, PFS recharges (internal / external), windscreens and tyres.
- Ensure that all core systems are updated as required with data for own area of operation.

**What you’ll bring?**
- Experience in the Plant and Fleet industry.
- Exceptional organisational skills.
- Understanding of complex data.
- Good IT and system experience, understanding and use of scheduling systems and telephony systems.
- Ability to deal with complex customer requirements and dispute resolution.

**What’s in it for you?**
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform

**Our Vision and Values**
Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland.

The core values for our sustainable growth are:

- People - engaging and empowering everyone to deliver and grow
- Safety - putting health, wellbeing and safety of people first
- Delivery - helping deliver our clients’ business needs
- Integrity - behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work.

MGS

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