Customer Service Executive

6 months ago


Slough, United Kingdom Pilgrim's Europe Full time

**Role Description**

We are looking for an energised Customer Service Executive to work for our Rollover Business in Slough.

**Key Accountabilities**
- Answering inbound telephone calls
- Take orders for products and process using Microsoft NAV
- Manage and resolve customer complaints
- Respond promptly to customer queries and needs, following up customer calls where necessary
- Liaise with the Warehouse staff and couriers to ensure orders are dispatched before set deadlines
- Process credit/debit card payments for non-credit account customers
- Send out invoices in a prompt and timely manner
- Prepare new customer accounts
- Promote and sell Rollover's products and services, maximizing value of orders
- Contact customers by phone, in line with agreed call lists
- Complete records of telephone interactions, orders and accounts

**Skills and Experience**
- Must be Computer Literate
- Be able to communicate at all levels
- Previous experience in a customer service role advantageous but not essential
- Excellent attention to detail
- Highly organised with the ability to prioritise well

Pilgrim's Pride Limited is a division of Pilgrim’s Pride Corporation, our business is part of the second largest food company in the world, whose team farm, process, prepare, package and deliver fresh, frozen and value-added food products for sale in more than 100 countries.

We are proud to partner with more than 1,000 UK farmers who share our belief in the highest standards on animal welfare, efficiency, and quality. Our own farming operation is 100% RSPCA Higher Welfare, making us the largest producer of higher welfare pork globally, delivering 25% of pig meat to UK consumers.



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