Customer Service Executive

5 months ago

Slough, United Kingdom LeasePlan Full time

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together

Company: LeasePlan

At LeasePlan our goal is to be the best in the industry, in terms of expertise, service and efficiency. We’re transforming every aspect of our business, so we can bring what’s next to our customers, large and small. To achieve this, we have opportunities for Customer Service Executives to join our team based in Slough on a full-time, Permanent basis.

If you have a genuine passion for customer service excellence, this could be the game changing opportunity that you have been looking for to start a career making a difference to every customer that you touch upon during your day.

Opportunities within our Customer Services team attract a starting salary of £23,000.00 per annum, plus bonus and benefits with the potential to go up to £26,000.00 per annum after your first year and up to £28,000.00 per annum after year three, based on performance.

Key Accountabilities:
- Provide telephone support to Drivers, Fleet Contacts or Franchise Partners- Take ownership of the customers enquiry, resolve issues where possible liaising with your team and other departments- Build rapport and confidence within our customer base- Look for better ways of doing things to improve efficiency and customer service- Follow business controls set out to minimise risk- Provide updates and timelines on driver queries and complaints, prioritise driver queries and complaints, escalate driver queries and complaints with suppliers.

Required knowledge & experience:
- Experience of working in a customer service, shared service centre or contact centre environment, understanding the importance of teamwork in a customer and goal focussed environment.- Experience in dealing with Customers in a front-line environment and/or ability and willingness to learn at a fast pace.- Ability to empathise and build rapport with customers and build strong internal relationships.- Ability to multi-task.- Demonstrate integrity and honesty in all business activity.

We’re looking for people who are resilient and target driven if this sounds like you, please do apply

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report

.

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