Service Program Manager

3 weeks ago

Slough, United Kingdom Holt Executive Ltd Full time

Holt Executive are partnered with a leading technology provider to the aviation market in search of a Program / Service Delivery Manager that will be responsible for planning and managing programs to meet service delivery across the business.


As a Program / Service Delivery Manager, you will play a critical role in managing and executing complex programs from start to finish. You’ll oversee all aspects of program management, including project planning, technical oversight, quality assurance, and financial performance, ensuring all projects meet or exceed customer expectations. Acting as a project team leader and technical expert, you will communicate regularly with customers, internal teams, and external partners to ensure project milestones and quality standards are consistently met.


This is an exciting hands-on, leadership role where you’ll drive strategic initiatives, resolve complex technical issues, and contribute to the continuous improvement of processes and standards across the company.


Key Responsibilities for the Program / Service Delivery Manager:


  • Ensures that superb communications between company and customers are established and maintained including regular follow up status reviews and correspondence.
  • Liaise with internal Technical Services teams and Regional Sales and Marketing teams to develop executable program plans for pricing by Sales and Marketing.
  • Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
  • Conduct regular team meetings to ensure that action item logs are kept, and integrated schedules are managed, visible and followed.
  • Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer to ensure effective financial and business operations.
  • Coordinate with different departments to ensure business goals are achieved.
  • Ensure that certification and technical data requirements are defined and coordinated.
  • Leads work teams to ensure program financial and operational health of complex customer programs.
  • Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.


Key Skills & Essential Experience for the Program / Service Delivery Manager:


  • Bachelors’ Degree in Engineering or related field or equivalent work experience.
  • 8+ years’ work experience in Aviation Maintenance and/or Program Management.
  • 2 years’ experience in Team Lead position or Supervisor position, including project and team management.
  • 3 years’ work experience in aircraft industry highly desired.
  • Aircraft Maintenance License desirable.
  • Valid A&P, EASA, CASA, GCAA or appropriate licensing specific to region.
  • Must possess expert level technical knowledge and skills for resolution of complex technical and business matters.


If your skills and experience match this Program / Service Delivery Manager opportunity, we encourage you to apply now

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