Customer Service Executive

2 weeks ago

Slough, United Kingdom LeasePlan Full time

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together

Company: LeasePlan

At LeasePlan our goal is to be the best in the industry, in terms of expertise, service and efficiency. We’re transforming every aspect of our business, so we can bring what’s next to our customers, large and small. To achieve this, we have opportunities for a Customer Service Executive focusing on our Critical Fleets to join our team based in Slough on a full-time, Permanent basis.

If you have a genuine passion for customer service excellence, this could be the game changing opportunity that you have been looking for to start a career making a difference to every customer that you touch upon during your day.

Opportunities within our Customer Services team attract a starting salary of £23,000.00 per annum, plus bonus and benefits with the potential to go up to £26,000.00 per annum after your first year and up to £28,000.00 per annum after year three, based on performance.

Key Accountabilities:
- Deliver client specific tasks and processes within agreed SLA.-
- Ensure infleeting and defleeting are managed on a daily basis.- Support to the account managers- Support projects- Work on resolving telematic device issues providing regular reports to the customer.- Supporting supplier invoice queries including raising, challenging and managing escalations- Reconciliation and comparing data from different data sources.

Required knowledge & experience:
- Experience of working in a customer service, shared service centre or contact centre environment, understanding the importance of teamwork in a customer and goal focussed environment.- Good experience of using Excel to a high level- Understanding of fleet and logistics- Experience in dealing with Customers in a front-line environment and/or ability and willingness to learn at a fast pace.- Ability to empathise and build rapport with customers and build strong internal relationships.- Ability to multi-task.- Demonstrate integrity and honesty in all business activity.

We’re looking for people who are resilient and target driven if this sounds like you, please do apply

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report

.

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