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Customer Data Services Executive
4 months ago
At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together
This is an exciting opportunity to join our team (on a 12 month contract) as a Customer Data Services Executive. You will be responsible for supporting our clients with their data, ensuring you are reporting accurately and within the agreed levels.
This is an office-based role and attracts a salary of up to £23,500 per annum plus annual bonus and great benefits.
Role Purpose:
You will support clients with their data requests, ensuring the required reporting is delivered accurately and within the Service Level Agreement (SLA). You will meet customer requirements by providing standard and complex reports and handle a range of customer queries.
Role Specifics:
- Prioritise your workload to ensure reporting is completed within Service Level Agreements (SLAs) with queries by escalating them through the appropriate channels.- Consistently provide a professional, accurate and efficient service when working to tight deadlines.- Identify opportunities for process improvement.- Maintain quality and accuracy of data to ensure integrity of any reporting.- Take ownership of allocated tasks ensuring enquiries are resolved to customers satisfaction.- Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction.
Knowledge & Experience- 5 GCSEs (or equivalent) typically grade C or above - must have at least grade C in English and Maths.- Good IT skills and a good working knowledge of Microsoft products (including significant experience of using Excel).- Fluent in business English language - written and verbal.- Highly developed customer service skills with a passion for data accuracy and integrity.- Skilled in data analysis with a proven ability to problem-solve and find alternative solutions to existing issues.- Able to identify root cause of data corruption and agree strategy to resolve issues.- Able to both produce and assess a high volume of information and data quickly and accurately.- Identify opportunities to automate and improve processes.- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
Why LeasePlan?
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest
Annual Report
.
