Booking Officer
3 weeks ago
**Booking Officer **needed at the **Chichester**
** Dep - Imaging and Radiology
** Start ASAP- 3 months contract
** Pay rate £11-11.50/h
** Hours: Long days 0730-2000. Potential 7.5 hour day
** Variable - weekend shifts may be available, no home working
**Main Duties**: Working to Radiology protocols to attend patients on site and book patient appointments on the telephone or by letter using the Radiology information system CRIS
**Required Skills**:
- Requires a good attention to detail, patient care, teamworking skills.
**Main Duties and Responsibilities**
- Work closely with the Administration Team Leader, Consultants, Superintendents and Senior Medical Staff, Sonographers and Radiographers to contribute positively to the effectiveness and efficiency of the team.
- Work as part of the team with effective communication between all parties concerned.
- Communicate with patients in a sensitive, confidential and tactful manner; some of the issues can be of a complex and contentious nature.
- Attend regular team briefs and huddles and ensure any duties are carried out as requested.
- Cancel and rebook lists at short notice due to mechanical breakdown or unexpected last minute unavailability of staff. Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
- Unexpected last minute unavailability of staff. Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
- Interpret referrals ensuring that the patient is appropriately prepped and booked onto the correct list. Analyse and judge the urgency of referrals and bring them to the attention of the various Superintendents/Consultants within the department and expedite accordingly.
- Plan own work for the day to utilise all appointment spaces efficiently taking into account last minute availability and cancellations so that there are no wasted appointments.
- Booking of patient appointments via the computerised radiology information system (CRIS) for all modalities.
**Person Specification**:
- CGSE or equivalent in English and Maths. Educated to at least NVQ Level 2 or equivalent level of competence.
- Competent in a range of packages including MS Word and MS Excel
- Experience of clerical duties
- Experience of working with people both over the phone and face to face.
- Knowledge and awareness of confidentiality issues relating to the Data Protection Act and Computer Misuse Act
- Previous clerical experience
- Good communication
- Able to work as part of a team
- Flexible attitude to work rotation
- Confidence to work on own initiative
- Able to plan work, set priorities
- Ability to concentrate for long periods maintaining accuracy
**Job Type**: Temporary contract
Contract length: 3 months
**Salary**: £11.00-£11.50 per hour
Expected hours: 37.5 per week
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Booking Officer - Chichester
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