Case Management Advisor

4 weeks ago

Kembrey Park, United Kingdom Thames Water Full time

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing.?
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open
**What you’ll be doing**
We are passionate about everything we do and giving a great service to our customers really matters to us.
**What you should bring to the role**
We are really open-minded about your past experience, but you must be a motivated person with a positive approach and a passion to get it right at every step of each customer’s journey. If you have a willingness to learn, we can teach you the rest. Experiencewould be a bonus, but this is not essential. It’s all about the right attitude for us.
We are looking for people who have these attributes:

- Curious about understanding customer needs and tenacious in doing what needs to be done to achieve the right outcome for each customer.
- Proactive and a self-learner who constantly looks to improve and deliver for each customer.
This role is based at our service centre on Kembrey Business Park in Swindon. We are offering a salary of up to £23,500, dependent on experience. You will be working 36 hours per week between the hours of 8am and 5pm Monday - Friday.
Although this role will initially be based onsite during probation and training, we do offer a hybrid way of working once competent in the role.
**What’s in it for you?**
How fantastic would it be to use your initiative and deliver excellent customer service?
You will take ownership of the customer’s issue, being curious to fully understand the query and identify the best solution to resolve it fully creating high levels of customer satisfaction.
Our customer service centre is a fun, fast-paced environment where you will be working with like-minded people who really want to make a difference to our customers.
Thames Water is a place where you can grow your career - the 4 weeks of innovative training you’re given when you start will give you a fantastic grounding to develop your future career in customer service or move into one of our other many support functions.The range of opportunities is huge.
You will have mentors and a supportive management team that will help you shine, with team huddles and rewards such as star of the week and employee of the month, as well as the opportunity to get involved in team-building activities such as our annual raftrace for WaterAid and our Pantomime
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic,?rewarding?and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working?arrangements?a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
Find out more about?working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support ourcustomers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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