Contract Processing Agent

5 months ago

Shoreham by Sea, United Kingdom Clearline Recruitment Full time

They are seeking somebody with great communicative skills, both written and verbal, a proven multitasker and somebody with strong technical background.

This is a fantastic opportunity to contribute to a successful and growing business, whilst furthering your own professional development.

**Responsibilities**
- Ensure continual observation of new pending cease cases hold verifying customer instruction to depart from the company
- In the instance that customer instruction is not provided in writing ensure assets are protected and the customer is informed
- Ensure early termination fees are calculated correctly in line with ongoing contracts across all product areas
- Ensure all cease requests are raised with the required level of detail into the Operational and Finance teams
- Ensure all billing items are finalised and closed off
- Update daily, weekly, and monthly tracking data for analysis and continued monitoring
- Alert management lines to any common themes that are impacting customers off-boarding or hold commercial impact to the company

**Skills**
- Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail
- Ability to multitask and deal with tasks at various steps within a process
- Good time management and organisational skills
- Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of ceasing technologies
- Proven track record of working independently and showing persistence, while fostering good working relationships across teams
- Ability to problem solve and think on your feet
- Excellent attention to detail
- Proven capabilities of seeking out solutions

**KPIs**
- % Full Early Termination Fee pay backs
- Monthly pending cease handling run rate**Job Title**:Contract Processing Agent

**Location**:Shoreham-by-Sea

**Salary**:£23,000 - £25,000 per annum

**Full Time**

**For more information, please contact Joe Walker at Clearline Recruitment.**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

Work Location: In person

  • Contract Processing Agent

    5 months ago

    Shoreham by Sea, United Kingdom Focus Group Full time

    Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...

  • Contract Processing Specialist

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Job Purpose:The Contract Processing Agent is responsible for ensuring that...

  • Contract Processing Specialist

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Job Purpose:The Contract Processing Agent is responsible for ensuring that...

  • Contract Processing Specialist

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong commitment to innovation and customer satisfaction,...

  • Contract Processing Specialist

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong commitment to innovation and customer satisfaction,...

  • Contract Processing Specialist

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of essential business technology, offering digital workplace solutions to over 30,000 customers across the UK. With a strong commitment to...

  • Contract Processing Specialist

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of essential business technology, offering digital workplace solutions to over 30,000 customers across the UK. With a strong commitment to...

  • Contract Processing Specialist

    1 week ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000Our ValuesRespect - Treat colleagues and customers with respectIntegrity - Uphold the highest standards of honesty and fairnessTeamwork - Engage and collaborate with colleagues and...

  • Contract Processing Specialist

    7 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000Our ValuesRespect - Treat colleagues and customers with respectIntegrity - Uphold the highest standards of honesty and fairnessTeamwork - Engage and collaborate with colleagues and...

  • Contract Processing Specialist

    1 week ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000Our ValuesRespect - Treat colleagues and customers with respectIntegrity - Uphold the highest standards of honesty and fairnessTeamwork - Engage and collaborate with colleagues and...

  • Contract Administrator

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a Contract Processing Agent, you will play a critical role in ensuring that customers offboard from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the offboarding...

  • Contract Administrator

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a Contract Processing Agent, you will play a critical role in ensuring that customers offboard from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the offboarding...

  • Contract Administrator

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Key Responsibilities:Verify customer instructions to depart from Focus...

  • Contract Administrator

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Key Responsibilities:Verify customer instructions to depart from Focus...

  • Contract Closure Specialist

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Established in 2003, Focus Group is a leading provider of essential business technology, serving over 30,000 customers across the UK. With a strong presence in 16 offices and a...

  • Client Offboarding Specialist

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentJob Summary:As a Contract Processing Agent at Focus Group, you will play a crucial role in ensuring that customers off-board from our services efficiently and effectively. Your primary responsibility will be to calculate and present early termination fees to customers in line with our off-boarding process.Key...

  • Experienced Property Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Hyman Hill Full time

    Job Title: Experienced Letting Agent/Property ManagerWe are seeking a highly skilled and experienced Letting Agent/Property Manager to join our team at Hyman Hill. As a key member of our property management team, you will be responsible for providing exceptional customer service to our tenants and landlords, while also ensuring the smooth operation of our...

  • Experienced Property Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Hyman Hill Full time

    Job Title: Experienced Letting Agent/Property ManagerWe are seeking a highly skilled and experienced Letting Agent/Property Manager to join our team at Hyman Hill. As a key member of our property management team, you will be responsible for providing exceptional customer service to our tenants and landlords, while also ensuring the smooth operation of our...

  • Experienced Property Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Hyman Hill Full time

    Job Title: Experienced Letting Agent/Property ManagerWe are seeking a highly skilled and experienced Letting Agent/Property Manager to join our team at Hyman Hill. As a key member of our property management team, you will be responsible for providing exceptional customer service to our tenants and landlords, while also ensuring the smooth operation of our...

  • Experienced Property Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Hyman Hill Full time

    Job Title: Experienced Letting Agent/Property ManagerWe are seeking a highly skilled and experienced Letting Agent/Property Manager to join our team at Hyman Hill. As a key member of our property management team, you will be responsible for providing exceptional customer service to our tenants and landlords, while also ensuring the smooth operation of our...