Client Offboarding Specialist
2 weeks ago
Job Summary:
As a Contract Processing Agent at Focus Group, you will play a crucial role in ensuring that customers off-board from our services efficiently and effectively. Your primary responsibility will be to calculate and present early termination fees to customers in line with our off-boarding process.
Key Responsibilities:
Ensure that customers off-board from Focus Group efficiently and effectively
Calculate and present early termination fees to customers in line with our off-boarding process
Ensure that all cease requests are raised with the required level of detail into the Operational and Finance teams
Finalize and close off all billing items
Update daily, weekly, and monthly tracking data for analysis and continued monitoring
Requirements:
Excellent written and verbal communication skills
Experience working in a fast-paced administration role
Ability to multitask and deal with tasks at various steps within a process
Good time management and organisational skills
Proven track record of working independently and showing persistence, while fostering good working relationships across teams
About Us:
Focus Group is a leading provider of digital workplace solutions to over 30,000 customers across the UK. We are proud to be one of the UK's fastest growing independent providers of essential business technology. Our company values include Respect, Integrity, Teamwork, and Ambition, and we are committed to creating an inclusive, collaborative, and rewarding environment for our employees.
Why Join Us:
At Focus Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement. If you are a motivated and ambitious individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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