Client Offboarding Specialist

2 weeks ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title: Contract Processing Agent

Job Summary:

As a Contract Processing Agent at Focus Group, you will play a crucial role in ensuring that customers off-board from our services efficiently and effectively. Your primary responsibility will be to calculate and present early termination fees to customers in line with our off-boarding process.

Key Responsibilities:

Ensure that customers off-board from Focus Group efficiently and effectively
Calculate and present early termination fees to customers in line with our off-boarding process
Ensure that all cease requests are raised with the required level of detail into the Operational and Finance teams
Finalize and close off all billing items
Update daily, weekly, and monthly tracking data for analysis and continued monitoring

Requirements:

Excellent written and verbal communication skills
Experience working in a fast-paced administration role
Ability to multitask and deal with tasks at various steps within a process
Good time management and organisational skills
Proven track record of working independently and showing persistence, while fostering good working relationships across teams

About Us:

Focus Group is a leading provider of digital workplace solutions to over 30,000 customers across the UK. We are proud to be one of the UK's fastest growing independent providers of essential business technology. Our company values include Respect, Integrity, Teamwork, and Ambition, and we are committed to creating an inclusive, collaborative, and rewarding environment for our employees.

Why Join Us:

At Focus Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement. If you are a motivated and ambitious individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Job Purpose:The Contract Processing Agent is responsible for ensuring that...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Job Purpose:The Contract Processing Agent is responsible for ensuring that...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong commitment to innovation and customer satisfaction,...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong commitment to innovation and customer satisfaction,...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of essential business technology, offering digital workplace solutions to over 30,000 customers across the UK. With a strong commitment to...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of essential business technology, offering digital workplace solutions to over 30,000 customers across the UK. With a strong commitment to...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Established in 2003, Focus Group is a leading provider of essential business technology, serving over 30,000 customers across the UK. With a strong presence in 16 offices and a...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Sales Support SpecialistReports to: Laurence Glen (IT Director)Department: ITLocation: HQ – Shoreham-by-SeaSalary: £25,000About Us:We're a leading provider of IT, telecoms, and connectivity services, with a passion for business success and a commitment to fostering local connections.Job Purpose:The IT Sales Support Executive plays a critical...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Sales Support SpecialistReports to: Laurence Glen (IT Director)Department: ITLocation: HQ – Shoreham-by-SeaSalary: £25,000About Us:We're a leading provider of IT, telecoms, and connectivity services, with a passion for business success and a commitment to fostering local connections.Job Purpose:The IT Sales Support Executive plays a critical...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Sales Support SpecialistReports to: Laurence Glen (IT Director)Department: ITLocation: HQ – Shoreham-by-SeaSalary: £25,000About Us:We're passionate about business success and committed to fostering local connections. With over 900 talented individuals across the UK, we provide comprehensive IT, telecoms, and connectivity services. Our culture...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Sales Support SpecialistReports to: Laurence Glen (IT Director)Department: ITLocation: HQ – Shoreham-by-SeaSalary: £25,000About Us:We're passionate about business success and committed to fostering local connections. With over 900 talented individuals across the UK, we provide comprehensive IT, telecoms, and connectivity services. Our culture...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Sales Support ExecutiveReports to: Laurence Glen (IT Director)Department: ITLocation: HQ – Shoreham-by-SeaSalary: £25,000About Us:We're a leading provider of IT, telecoms, and connectivity services, with a passion for business success and a commitment to fostering local connections. Our culture is driven by fresh thinking, entrepreneurial...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Sales Support ExecutiveReports to: Laurence Glen (IT Director)Department: ITLocation: HQ – Shoreham-by-SeaSalary: £25,000About Us:We're a leading provider of IT, telecoms, and connectivity services, with a passion for business success and a commitment to fostering local connections. Our culture is driven by fresh thinking, entrepreneurial...


  • Shoreham-by-Sea, West Sussex, United Kingdom ARC IT Recruitment Full time

    Job Title: IT Solutions SpecialistAre you a skilled IT professional looking for a challenging role that combines technical expertise with business acumen? We have an exciting opportunity for an IT Solutions Specialist to join our team at ARC IT Recruitment.Job Summary:We are seeking a highly motivated and experienced IT Solutions Specialist to support our...


  • Shoreham-by-Sea, West Sussex, United Kingdom ARC IT Recruitment Full time

    Job Title: IT Solutions SpecialistAre you a skilled IT professional looking for a challenging role that combines technical expertise with business acumen? We have an exciting opportunity for an IT Solutions Specialist to join our team at ARC IT Recruitment.Job Summary:We are seeking a highly motivated and experienced IT Solutions Specialist to support our...

  • Care Assistant

    7 days ago


    Shoreham-by-Sea, West Sussex, United Kingdom Advantage Healthcare Limited Full time

    Job Title: Care Assistant - Complex Care SpecialistCompany: Advantage Healthcare LimitedLocation: Brighton and HoveJob Type: Full-timePay Rate: £15.50 per hourShifts Available: 8 am - 8pm | 8 pm - 8 amAbout the Role:We are seeking a skilled and compassionate Care Assistant to join our team as a Complex Care Specialist. As a Care Assistant, you will work...

  • Travel Consultant

    1 week ago


    Shoreham-by-Sea, West Sussex, United Kingdom Travel Trade Recruitment Limited Full time

    We are seeking an experienced travel consultant to join our team at Travel Trade Recruitment Limited. As a specialist in designing holidays to Africa and Asia, you will be responsible for creating bespoke itineraries for clients.Key Responsibilities:Design and arrange complex holiday itineraries to Africa and AsiaDevelop a deep understanding of destinations...

  • Care Assistant

    1 week ago


    Shoreham-by-Sea, West Sussex, United Kingdom Advantage Healthcare Limited Full time

    Job Title: Care Assistant - Complex Care SpecialistAbout the Role:We are seeking a dedicated and compassionate Care Assistant to join our team at Advantage Healthcare Limited. As a Care Assistant - Complex Care Specialist, you will provide high-quality care and support to individuals with complex needs, including tracheotomy, ventilation, and seizure...


  • Shoreham-by-Sea, West Sussex, United Kingdom CareWise Full time

    We are seeking a compassionate and reliable Care Support Specialist to join our team at CareWise. As a key member of our team, you will play a vital role in providing support with personal care and daily activities to service users in their own homes.Key Responsibilities:Assist with personal care tasks, such as bathing and dressingSupport with daily...


  • Shoreham-by-Sea, West Sussex, United Kingdom Reed Full time

    Reed Finance is seeking a skilled Financial Project Specialist to support the financial aspects and strategic decision-making of projects for a globally recognized client.The ideal candidate will be a detail-oriented professional with a strong analytical mindset, excellent communication skills, and experience with project accounting and analysis.Key...