Contract Administrator

3 weeks ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title: Contract Processing Agent

At Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a Contract Processing Agent, you will play a critical role in ensuring that customers offboard from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the offboarding process.

Key Responsibilities:
  • Verify customer instructions to depart from Focus Group and ensure continual observation of new pending cease cases.
  • Calculate early termination fees correctly inline with ongoing contracts across all product areas.
  • Raise cease requests with the required level of detail into the Operational and Finance teams.
  • Finalize and close off all billing items.
  • Update daily, weekly, and monthly tracking data for analysis and continued monitoring.
  • Alert management lines to any common themes that are impacting customers offboarding or hold commercial impact to Focus Group.
Requirements:
  • Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail.
  • Ability to multitask and deal with tasks at various steps within a process.
  • Good time management and organisational skills.
  • Proven track record of working independently and showing persistence, while fostering good working relationships across teams.
  • Ability to problem solve and think on your feet.
  • Excellent attention to detail.
  • Proven capabilities of seeking out solutions.
About Us:

Focus Group is a leading provider of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. We are proud to be one of the UK's fastest growing independent providers of business technology, with a strong commitment to innovation and customer satisfaction.

We are a fast-paced and growing environment, and if you are excited about business development and helping companies succeed with technology, we encourage you to apply. We value passion, potential, and a willingness to learn just as much as experience.

We are proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We are delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.



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