Contract Administrator
3 weeks ago
At Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a Contract Processing Agent, you will play a critical role in ensuring that customers offboard from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the offboarding process.
Key Responsibilities:- Verify customer instructions to depart from Focus Group and ensure continual observation of new pending cease cases.
- Calculate early termination fees correctly inline with ongoing contracts across all product areas.
- Raise cease requests with the required level of detail into the Operational and Finance teams.
- Finalize and close off all billing items.
- Update daily, weekly, and monthly tracking data for analysis and continued monitoring.
- Alert management lines to any common themes that are impacting customers offboarding or hold commercial impact to Focus Group.
- Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail.
- Ability to multitask and deal with tasks at various steps within a process.
- Good time management and organisational skills.
- Proven track record of working independently and showing persistence, while fostering good working relationships across teams.
- Ability to problem solve and think on your feet.
- Excellent attention to detail.
- Proven capabilities of seeking out solutions.
Focus Group is a leading provider of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. We are proud to be one of the UK's fastest growing independent providers of business technology, with a strong commitment to innovation and customer satisfaction.
We are a fast-paced and growing environment, and if you are excited about business development and helping companies succeed with technology, we encourage you to apply. We value passion, potential, and a willingness to learn just as much as experience.
We are proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We are delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
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Contract Administrator
3 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Key Responsibilities:Verify customer instructions to depart from Focus...
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Contract Administrator
3 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Contract Processing AgentAt Focus Group, we are seeking a highly skilled Contract Processing Agent to join our team. As a key member of our Customer Loyalty Team, you will play a critical role in ensuring that customers offboard from our services efficiently and effectively.Key Responsibilities:Verify customer instructions to depart from Focus...
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Contract Processing Specialist
3 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong commitment to innovation and customer satisfaction,...
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Contract Processing Specialist
3 weeks ago
Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Contract Processing AgentReporting to: Customer Loyalty Team LeaderLocation: HQ – Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)Salary: £23,000 - £25,000About Us:Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong commitment to innovation and customer satisfaction,...
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Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full timeJob Title: Contract Processing AgentJob Summary:As a Contract Processing Agent at Focus Group, you will play a crucial role in ensuring that customers off-board from our services efficiently and effectively. Your primary responsibility will be to calculate and present early termination fees to customers in line with our off-boarding process.Key...
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