Contract Processing Agent
5 months ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for a Contract Processing Agent.
The purpose of this department / team is to be responsible for ensuring that customers off-board from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the off-boarding process. As company churn levels are low compared to industry standards, customer experience is a main priority from beginning to end.
The aim is to ensure customers of all product areas are off-boarded from in-life support with all relevant information to ensure contract adherence and complete the customer lifecycle with Focus Group.
Main duties of the Contract Processing Agent include:
- Ensure continual observation of new pending cease cases hold verifying customer instruction to depart from Focus Group.
- In the instance that customer instruction is not provided in writing ensure assets are protected and the customer is informed.
- Ensure early termination fees are calculated correctly inline with ongoing contracts across all product areas.
- Ensure all cease requests are raised with the required level of detail into the Operational and Finance teams.
- Ensure all billing items are finalised and closed off.
- Update daily, weekly, and monthly tracking data for analysis and continued monitoring.
- Alert management lines to any common themes that are impacting customers off boarding or hold commercial impact to Focus group.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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