Customer Service Administrator

1 week ago

London, United Kingdom ISS Facility Services Full time

**Customer Service Administrator**

**Contract: Key Account Network**

**Location: London**

**Hours of work: 40**

**Contract Type: Permanent**

We are currently seeking a dedicated Customer Service Administrator to join our team. In this role, you will work closely with the Team Leader to ensure the smooth day-to-day operations of our service yard. Your primary responsibility will be to maintain the highest level of service for FM Helpdesk/WSC Deliveries operations, in line with the terms of our contract.

As the first point of contact for contractor and courier queries, you will play a crucial role in addressing their needs and providing timely assistance. Additionally, you will be responsible for logging jobs for our facilities, ensuring efficient and effective communication within the team.

Collaboration and teamwork will be essential in this role, as you will be supporting the team and working alongside the Team Leader. Together, you will ensure that all service yard operations run seamlessly, meeting and exceeding the expectations of our clients.

If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, this is an excellent opportunity for you to contribute to the success of our team. Join us as a Customer Service Administrator and be part of a team dedicated to providing outstanding service and maintaining strong client relationships.

**Key Responsibilities**
- To assist with the smooth running of the Logistics office on a day-to-day basis to ensure that all daily operational and business requirements are met
- To maintain health and safety that is compliant with Client and ISS requirements. Support the site Emergency Response procedures and compliancy to Service Yard rules
- To manage & monitor the Delivery Management System (DMS) - the online booking-in website including contractor access requests
- To manage the helpdesk operations to ensure inbox and incoming calls are maintained to standards including organising incoming reports into relevant folders
- To log reported reactive jobs on to Westfield’s FSI Concept CAFM system
- To liaise with customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are maintained at all times
- To provide information and assistance to retailers, suppliers and couriers regarding the delivery & contractor access process

**Professional and Personal Competencies/Qualifications**
- Analytical skills covering written, graphic, numeric and statistical information and involving risk assessment
- Knowledge of risk management within a medium to large organisation
- Good verbal and written communication skills are required; proactive communication skills are a requisite in establishing and maintaining customer confidence
- Good problem solving skills with a good level of attention to detail
- Good understanding of general H&S in the workplace
- Ability to work as part of a team or independently
- Ability to work under pressure, use own initiative and meet deadlines
- Proficiency in establishing and building client relationships to meet the departmental goals of the organisation
- Proficiency with the Microsoft Office Suite, FSI Concept or similar software

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 114824

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