Customer Service Advisor

4 weeks ago


Newcastle upon Tyne, United Kingdom DXC Technology Full time

**Job Details**:

- Job Title - Customer Services Agent
- Salary - up to 23k depending on experience
- Location - Cobalt Business Park, Newcastle
- Contract - Permanent
- Shifts - 6 week shift rotation; Working hours between 8am and 8pm, Monday to Friday and 9am-6pm Sat and Sun

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

We are looking for colleagues to join our team of **Customer Service Advisors** putting our customers at the heart of everything we do every day. Is that you?

**What you need to have**:

- Sociable, helpful and eager to provide excellent customer service to customers.
- Experience in a customer service role (hospitality, retail or telephony)
- Able to pass a Criminal records and Credit Check
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate
- Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.



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