Customer Service Advisor
6 months ago
Blakely Clothing is a fashion brand based in Norfolk. Designing new and exciting clothing products for the global market, we have recently been through an exciting period of growth and are now looking to further expand our team.
We are looking for an enthusiastic Customer Service Advisor to join our team This is a great opportunity for someone passionate about customer satisfaction to progress their career within an exciting, growing company. This role is for someone who is competent in English, who is hard working and willing to learn new skills. This role is essential for keeping our customers happy and is integral to the growth of the business. The role will allow for flexible part-time hours.
**Responsibilities**:
- Process refunds, exchanges and vouchers
- Liaise with other teams across the business on any product, stock, shipment or advertising issues that customers raise
- Support the warehouse team during busy periods
**Requirements**:
- 2+ years online customer support experience
- Excellent written English is essential, including spelling and grammar
- Finance experience preferred but not essential
- Genuine interest in the world of clothing and online retailing
- Enthusiasm for putting the customer first and going the extra mile to achieve this
- Basic computer skills
**Job Types**: Part-time, Permanent
Pay: £11.44 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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