Customer Service Advisor

2 weeks ago

Melton Mowbray, United Kingdom Funbikes Full time

Funbikes, a leading retailer of adult and child outdoor vehicles and toys, is seeking enthusiastic individuals to join our customer support team as Customer Service Advisors on a rolling monthly contract. Our story began in 2001 with a focus on manufacturing, importing, and retailing a variety of indoor and outdoor vehicles and toys for all ages. We have grown significantly, now serving customers across the UK and Europe from our expanded showroom in Old Dalby, Leicestershire. Our success is rooted in our commitment to providing the best products and exceptional customer service.

**Job Duties Include**:

- Handling customer queries, questions, and complaints to provide a professional and streamlined end-to-end service
- Placing orders and documenting in a timely and accurate manner
- Addressing aftersales issues and communicating with all relevant departments to ensure customer satisfaction
- Managing your day effectively and using initiative to prioritize your workload
- Working with the customer service team to help reach company KPIs

**Requirements**:

- Friendly and helpful telephone manner with excellent listening skills
- Computer literate with good written and verbal communication
- Highly organized with the ability to use your own initiative
- Good administration skills with strong attention to detail
- Confidence in handling issues and problematic customers

**Reasons to Apply**:

- Established and busy business
- Fun and engaging work environment
- Opportunity to be part of a company that values quality and customer satisfaction

**Working Hours**:Shifts are from 9am to 5:30pm Monday to Friday, and 10am to 2pm on Saturdays.

At Funbikes, we believe in delivering top-quality products and excellent support. You will be part of a team that continuously improves product specifications and quality, ensuring our customers receive the best. We cut out the middleman to offer competitive prices while maintaining high standards. Join us and contribute to a business that prides itself on customer satisfaction and exceptional service.

You will deliver professional customer service, update customer records, and perform other administrative duties as necessary.

**Job Type**: Temporary contract
Contract length: 1 month

Pay: £12.00 per hour

Expected hours: 1 - 40 per week

**Benefits**:

- Free parking
- On-site parking
- Store discount

Ability to commute/relocate:

- Melton Mowbray: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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