Customer Service Advisor

7 months ago

Melton Mowbray, United Kingdom The AA Full time

**This is the job**:
**Salary**: £21,320.04

**Location**: Melton Mowbray

**Workstyle**: Office based until fully trained then Dynamic working between the office and home

**Contract**: Permanent Full-time

**Hours**: 37.5 hours per week, Monday to Friday between 08:00 - 18:00

**Do you get a kick out of solving problems?**

**Are you energized by speaking to customers?**

**Well then, we just might make your day**

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

**What will I be doing?**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

**We’re looking for someone to become**:
**A problem solver**: you’ll understand incoming information and make logical decisions quickly and efficiently
**A self-starter**: you’ll be proactive taking pride and ownership in your work
**A composed operator**: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks

**Here's what we offer you**:

- The opportunity to join and learn within a team that’s as driven as they are supportive
- 23 days annual leave plus allowance for any bank holidays
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Worksave pension scheme with up to 7% employer contribution

Plus, so much more

**Additional Information**:
**The Recruitment Process**

No CV, no problem

**Your Interview**

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

**Onboarding**

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

**Training and going live on the phones**

From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto your team where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

  • Customer Service Advisor

    2 weeks ago

    Melton Mowbray, United Kingdom The AA Full time

    **Company description**: **Role**:Customer Service Advisor **Salary**: £20,301 **Location**: Melton Mowbray - Dynamic working between the office and home once fully trained **Contract**: Permanent Full-time & Part Time Roles Available **Hours**: Monday to Friday between 08:00 - 18:00 Solution bringers. Day makers. Extra milers. We are the AA. And we...

  • Customer Service Advisor

    2 weeks ago

    Melton Mowbray, United Kingdom The AA Full time

    **Company description**: **Role**: Customer Service Advisor **Location**: Melton Mowbray/Remote working options **Salary**:£18,800 (depending on experience)** **with the opportunity to progress through our career development ladder + benefits **Hours**: Monday - Friday between hours of 8am - 6pm, 37.5 hours per week **Contract**: Permanent, full time...

  • Motor Trade Customer Service Advisor

    4 weeks ago

    Melton Mowbray, United Kingdom Perfect Placement Full time

    About Us: Perfect Placement - The UK's Leading Automotive Recruitment AgencyWe are seeking a highly motivated and experienced Motor Trade Customer Service Advisor to join our client's busy Service Department in Melton Mowbray. As a Service Advisor, you will play a key role in ensuring that our customers receive a first-class service experience.Key...

  • Service Advisor

    1 month ago

    Melton Mowbray, United Kingdom CV-Library Full time

    Service Advisor Melton Mowbray £28,000 - £35,000 OTE (dependent on experience) Monday to Friday with Saturday mornings on a rota basisWe are currently advertising on behalf of an Automotive Family Owned Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Melton Mowbray area. Our...

  • Service Advisor

    1 week ago

    Melton Mowbray, United Kingdom Perfect Placement Full time

    Service AdvisorMelton Mowbray£28,000 - £35,000 OTE (dependent on experience)Monday to Friday with Saturday mornings on a rota basisWe are currently advertising on behalf of an Automotive Family Owned Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Melton Mowbray area.Our Motor Trade Client is...

  • Service Advisor

    1 week ago

    Melton Mowbray, United Kingdom Perfect Placement Full time

    Service AdvisorMelton Mowbray£28,000 - £35,000 OTE (dependent on experience)Monday to Friday with Saturday mornings on a rota basisWe are currently advertising on behalf of an Automotive Family Owned Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Melton Mowbray area.Our Motor Trade Client is...

  • Customer Advisor

    2 weeks ago

    Melton Mowbray, United Kingdom Tate Full time

    **Customer Service Advisor** **Melton Mowbray**(with some opportunity to work from home) **£9.62 per hour** **Temp to Perm** **Working Monday-Friday, between 08:00-18:00 (plus one Saturday per month)** Tate have partnered with a well-known automotive company, seeking for some new team members to join their exciting SmartCare team in Melton Mowbray. Working...

  • Customer Service Advisor

    2 weeks ago

    Melton Mowbray, United Kingdom The AA Full time

    **Company description**: **Role**: Customer Service Advisor **Location**: Melton Mowbray/Remote working options **Salary**: £20,100 - £21,100 **Hours**: Monday - Friday between hours of 8am - 6pm, 37.5 hours per week **Contract**: Permanent, full time and part time positions are available. Initial training is on site with flexible training patterns for...

  • Customer Service Advisor

    7 months ago

    Melton Mowbray, United Kingdom The AA Full time

    **This is the job**: **Role**:Customer Service Advisor - Prestige Centre **Salary**: £21,320.04 **Location**: Melton Mowbray **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 **Do you get a kick out of...

  • Customer Service Advisor

    8 months ago

    Melton Mowbray, United Kingdom The AA Full time

    **This is the job**: **Role**: Customer Service Advisor - Prestige **Salary**: £21,320.04 **Location**: Melton Mowbray **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 - Do you get a kick out of...

  • Service Advisor

    7 months ago

    Melton Mowbray, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our Land Rover dealership in Melton Mowbray. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous...

  • Service Advisor

    7 months ago

    Melton Mowbray, United Kingdom Marshall Motor Holdings Full time

    We are currently recruiting for a Service Advisor to join our Land Rover dealership in Melton Mowbray. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for...

  • Service Advisor

    7 months ago

    Melton Mowbray, United Kingdom Marshall Motor Holdings Full time

    We are currently recruiting for a Service Advisor to join our Land Rover dealership in Melton Mowbray. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for...

  • Customer Advisor

    7 months ago

    Melton Mowbray, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 10 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday 8am - 8pm and Sunday, 9am - 5pm** **UK Notional hourly rate £12.21 per hour** **B&Q Melton Mowbray** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    3 weeks ago

    Melton Mowbray, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week - **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 8.00pm** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Customer Service/collections Advisor

    7 months ago

    Melton Mowbray, United Kingdom Payment Assist Ltd Full time

    If you enjoy working in an ever-growing, fast paced environment then this could be the job for you. We are currently recruiting for a Customer service/Collections Advisor to join our growing team within our Subscriptions Department in Melton Mowbray on a permanent basis - Monday Friday between 8am & 6pm (40 hours per week) - Opportunity to work Saturdays at...

  • Consumer Services Advisor

    3 weeks ago

    Melton Mowbray, United Kingdom Vanilla Recruitment (UK) Ltd Full time

    We’re looking for a proactive and helpful Consumer Services Advisor on behalf of a fast-moving, rapidly expanding company based in Melton Mowbray. **As Consumer Services Advisor, you will have the following duties and responsibilities**: - Being the lead point of contact for consumer services across three brands - Handling all incoming consumer queries...

  • Prestige Customer Advisor

    7 months ago

    Melton Mowbray, United Kingdom The AA Full time

    **This is the job**: **Position**:Prestige Customer Advisor **Salary**: £22,968 **Location**: Melton Mowbray **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 working 1 in 3 Saturdays 09:00 -...

  • Customer Advisor

    7 months ago

    Melton Mowbray, United Kingdom Boots Full time

    Summary Job Reference: 230529BR - Job Reference: 2 3 0 5 2 9 B R Melton Mowbray, Cheapside Fixed Term 22.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first...

  • Customer Service Advisor

    7 months ago

    Melton Mowbray, United Kingdom Funbikes Full time

    Funbikes, a leading retailer of adult and child outdoor vehicles and toys, is seeking enthusiastic individuals to join our customer support team as Customer Service Advisors on a rolling monthly contract. Our story began in 2001 with a focus on manufacturing, importing, and retailing a variety of indoor and outdoor vehicles and toys for all ages. We have...