Dog Intake Coordinator

1 month ago


London, United Kingdom Battersea Dogs & Cats Home Full time

Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming.

This opportunity sits within our Dog Intake team, where you will be responsible for coordinating the calls and enquiries received to the intake lines, answering questions, and explaining Battersea’s intake policies and procedures to customers.

You will ensure that animals are scheduled and brought into Battersea efficiently and in line with operational requirements, with support from Intake Team Leaders. We are looking for someone to deliver a high quality of customer service and support over the telephone to customers, whilst adhering to our vulnerable people and safeguarding policies.

Please note that this role is a 12-month opportunity.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our dogs and cats:
We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Every day will be different and will sometimes involve emotionally challenging situations. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios. It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals. We ask you consider these aspects of the role carefully before applying.

Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd July 2024

Interview date(s): w/c 8th July 2024



  • London, Greater London, United Kingdom Battersea Dogs & Cats Home Full time

    Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming.This opportunity sits within our Dog Intake team, where you will be responsible for coordinating the calls and enquiries received to the intake...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    Main purposes of this role - To co-ordinate the calls and enquiries received to the intake lines, answering questions, and explaining Battersea’s intake policies and procedures to customers. - To ensure that animals are scheduled and brought into Battersea efficiently and in line with operational requirements, with support from Intake Team Leaders. - To...


  • London, United Kingdom Webrecruit Full time

    Main purposes of this role - To co-ordinate the calls and enquiries received to the intake lines, answering questions, and explaining Battersea’s intake policies and procedures to customers. - To ensure that animals are scheduled and brought into Battersea efficiently and in line with operational requirements, with support from Intake Team Leaders. - To...

  • Team Leader

    4 weeks ago


    London, United Kingdom Battersea Dogs & Cats Home Full time

    Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming. We are currently looking to recruit a fixed-term Team Leader for our dog intake team. In this role, you will provide frontline leadership and...


  • London, United Kingdom Kirkland & Ellis LLP Full time

    Description JOB DESCRIPTION The Business Intake Coordinator will review, modify, and process all new client, new matter, revision, and conflicts searches using the Firm's automated business intake system. Using well-established standards, business rules, and policies as guidance, the Business Intake Coordinator will act as the Department's first...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    We are looking for someone to provide the highest level of customer service to customers whilst ensuring the best outcomes for the dogs in Battersea’s care, working closely with the Rehoming & Welfare Assistants and Rehoming & Welfare Coordinators in both the public kennels and all other associated areas. About us At Battersea, we aim to never turn away...


  • London, United Kingdom Webrecruit Full time

    We are looking for someone to provide the highest level of customer service to customers whilst ensuring the best outcomes for the dogs in Battersea’s care, working closely with the Rehoming & Welfare Assistants and Rehoming & Welfare Coordinators in both the public kennels and all other associated areas. About us At Battersea, we aim to never turn away...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    We are looking for people to join our team on a part-time (weekends) basis to provide the highest level of customer service to customers whilst ensuring the best outcomes for the dogs in Battersea’s care, working closely with the Rehoming & Welfare Assistants and Rehoming & Welfare Coordinators in both the public kennels and all other associated...


  • London, United Kingdom Webrecruit Full time

    We are looking for people to join our team on a part-time (weekends) basis to provide the highest level of customer service to customers whilst ensuring the best outcomes for the dogs in Battersea’s care, working closely with the Rehoming & Welfare Assistants and Rehoming & Welfare Coordinators in both the public kennels and all other associated...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    More details At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Our Dog Operations Team is responsible for delivering the highest standards of animal welfare and care for every dog...


  • London, Greater London, United Kingdom Battersea Dogs & Cats Home Full time

    Rehoming & Welfare Coordinator (Dog Rehoming) Job Ref BDCH6142 Location London Function Operations £28,352 per annum Status Full Time Type Fixed Term Contract Hours 40 hours per week to include some weekends and bank holidays At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    We are looking for someone to lead a care group within the dog assessing & welfare team, ensuring the best possible outcomes for dogs in Battersea’s care whilst providing the highest standard of husbandry and hygiene. About us At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to...

  • Dog Groomer

    2 months ago


    London, United Kingdom Battersea Dogs & Cats Home Full time

    We are looking for a dog groomer to join our team to provide high-quality hygienic care and grooming service for all dogs within our care. About us At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    At Battersea, our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming. We are looking for someone to lead a care group within the dog assessing & welfare team at our London centre, ensuring the best...


  • London, United Kingdom Oh My Dog! Full time

    Oh My Dog! is looking for a Operations Assistant/Events Coordinator to join our growing office team. You’ll impact and learn many aspects of the business, from acquiring business, site coordination, operations and compliance. This means overseeing staff coordination and accreditation. You will also be required to assist in light book keeping and all...

  • Team Leader

    1 month ago


    London, United Kingdom Battersea Dogs & Cats Home Full time

    We are looking for someone to provide front line leadership and management to a team of Rehoming & Welfare Assistants and Coordinators, ensuring excellent animal care and welfare standards alongside a high-quality delivery of customer service. About us At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and...


  • London, United Kingdom Webrecruit Full time

    We are looking for people to provide the highest standard of animal husbandry, care, and enrichment to the animals in our care. About us At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    We are currently looking to recruit a fixed-term Rehoming and Welfare Coordinator within our Dogs Rehoming team at Battersea. Within this role you will provide the highest level of customer service to customers whilst ensuring the best outcomes for the dogs in Battersea’s care, working closely with the Rehoming & Welfare Assistants and Rehoming & Welfare...

  • Business Intake

    4 weeks ago


    London, Greater London, United Kingdom Goodwin Procter LLP Full time

    Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real...


  • London, United Kingdom Battersea Dogs & Cats Home Full time

    More details At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Our Dog Operations Team is responsible for delivering the highest standards of animal welfare and care for every dog...